SanDisk Sansa e270 MP3 Player Logo
Mathew Pink Posted on Mar 28, 2007

Earphones stop working

Hi there, I have a Sansa e280 that I am experiencing some problems with. Every now and then one of the earphones (randomly left or right it seems) will just drop out and I can only hear through one speaker. Skipping to the next song fixes it and I can then hear through both again, or sometimes if you leave the song it goes a little scratchy and then comes back. It is not the headphones since I have tried others. I am also running the latest firmware as of the 28/03/2007. I was just wondering if anyone else has experienced a similar problem, or perhaps I have just received a defective unit. Your comments are appreciated. Mat.

  • Mathew Pink Apr 07, 2007

    I have 'fixed' this. I was using custom settings for the equaliser. Changing to the predefined 'Rock' setting has eliminated this issue.

    However, I still do not know if it is an issue with just my player or other Sansa's out there....

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  • Posted on Sep 05, 2007
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I had this very problem. The Sansa worked great for over 1 year, but then I started getting some dropping out of sound on the left side. Today I went to an electronic shop and they opened up the unit. There was a small crack in the solder of the earphone jack on one side. So the electrician just used a fine point solder and fixed that, then strengthened the other solder points of the jack to make sure it won't happen again... I hooked in the earphones....and it is PERFECT again!!!! So, don't lose hope...just take it in to a decent electronics shop and they will most likely be able to fix your problem. And he only took around US$10 for the job. Beats buying a new player...

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  • Posted on Sep 06, 2007
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I also have this problem, i can "fix" it by skipping to the next track

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I know what your goin through but my problem is similar my mp3 worked fine for 3 months now my head phones work on only the right side and on top that sometimes my right headphones don't work on either side and I got to put it in a certain type of way to get it working on only the right I know it ain't the head phones because both sides work on my cd player other than this nothing else is wrong with it so if you guys got soulutions then I'll be open minded to them but just help.

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Try the new firmware or check if the earphones plug is not loose

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  • Posted on Mar 29, 2007
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I'm having a similar problem as of today. I was walking on a treadmill and my arm accidentally knocked the cord of the headphones and the player swooped down but was still hanging from my headphones that were connected to my ears. I found out after that I couldn't hear through my left earphone. So, I tried different headphones and all were the same. I have found that plugging them in barely so that the plug is hanging about halfway out proves to work both sides, but that seems kind of useless since they won't be able to stay in. Before this, nothing was wrong with them... which could mean my problem is not related to yours whatsoever, but i was kind of frustrated when the technical support told me it wasn't under "normal usage"...

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