Conditioner tray won't empty

Despite regularly cleaning the removable tray, the conditioner fails to empty into the wash. Although we've used concentrated conditioner before (successfully), since this problem arose we've watered it down before adding to the tray. We don't overfill either. Can anyone help please?

debs993 Oct 16, 2008

I'm experiencing the same problem, although it appears there is no water at all going into that compartment of my detergent drawer

My machine is only 2 months old, very clean and its an EWF1495

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douglas smith

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1,462 Answers

I assume the detergent drawer is really clean especially the conditioner part.fault may be that the roof of the detergent box (the part the drawer goes into) is clogged. open drawer half-way at point conditioner should be taken and check if there is a spurt of water into the conditioner section. if not push a hairgrip or similiar into the holes in roof of box as you may have a blockage there.

Posted on Mar 28, 2007

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0helpful

1answer

My dispensing tray always has water in the conditioner section which I have to empty every time I use the machine

Remove the dispensing tray and thoroughly clean it. Use a bottle brush. You may already have done this. If that fails the network above dispensing tray may be fouled. This should then be cleaned. As it is fairly inaccessible, being above the dispensing tray, I can only suggest using a toothbrush to clean the upper surface (which faces down)
[some conditioner dispensers work by a siphoning method which requires a 'tube' - in fact an open channel - from above]

I have the same problem in my washing machine but haven't got any further that reading up on the internet, and thinking about it. I plan to use an old electric toothbrush in my attempt - so I don't know if it will work !
15.January.2015

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Jan 15, 2015 • Beko Washing Machines

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Despite cleaning and also running a cleaning fluid through a wash, my machine is not taking my fabric conditioner from the tray - can you advise?

Despite cleaning and also running a cleaning fluid through a wash, my machine is not taking my fabric conditioner from the tray This video will show you how to keep your soap draw clear and how to service the parts
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Aug 16, 2011 • Indesit Washing Machines

1helpful

1answer

Fabric conditioner tray is not empyting despite being thoroughly cleaned and water jets cleaned. Have also tried doing 3 very hot washes with empty machine

Hi from retired Englishman in SW France,
I hope you don't mind me saying so but often the softener dispensing siphon tube gets missed when cleaning the dispenser 'cos it's difficult to see!----------->
It will normally have some sort of cover over it which you must remove to expose the little stuck up pipe/tube. On some models there is just a small individual cap over the tube. The tube is down which the conditioner and water should siphon. It is likely to be blocked by 'gunge'- a mix of powder and conditioner. The whole of the tray, particularly this pipe and the bit which fits over it, must be completely clean and clear for it to operate correctly. It is worthwhile checking fairly regularly.
If this isn't the problem it could be that the water dispensing is not working correctly. It is easy to check by selecting (final?) rinse, pulling the drawer slightly out and seeing and hearing whether water is being fed into the softener tray. If is isn't then it is a call-out ;-0(
If this has assisted you please consider a 4 thumbs up for the rating.
Thanks and good luck!
John C

Read full answer

May 11, 2011 • Bosch Classixx WFC 2465 Front Load Washer

0helpful

1answer

My washing machine is not accepting the fabric conditioner! ive cleaned the tray and checked for blockages and there doesnt seem to be anything stopping it from flowing.

Hi from retired Englishman in SW France,

Please do not take this the wrong way but although you have cleaned the tray I still suspect that it needs another clean, paying particular attention to the sentences in BOLD ;-0)
-------------------------------------
The conditioner tray section will normally have some sort of cover over it which you must remove to expose the little stuck up pipe/tube. On some models there is just a small individual cap over the tube. The tube is down which the conditioner and water should siphon. It is likely to be blocked by 'gunge'- a mix of powder and conditioner. The whole of the tray, particularly this pipe and the bit which fits over it, must be completely clean and clear for it to operate correctly. It is worthwhile checking fairly regularly.

If this has assisted you please consider a 4 thumbs up for the rating.
Thanks and good luck!
John C

Read full answer

Apr 26, 2011 • Washing Machines

1helpful

1answer

The problem is simple: the fabric conditioner I put in the drawer compartment isn't draining into the main drum ... is still in the drawer when I empty the machine of my washed clothes. I've cleaned lots...

Hi from retired Englishman in SW France,
Sorry to ask and please don't take this the wrong way but did you manage to remove the whole dispenser drawer and clear out the siphoning tube in the conditioner tray when you cleaned the 'gunk' out? If not please try the following guidance notes, paying particular attention to the bit in bold near the end ;-0)
Remove the complete drawer. To do this you will have to do one of the following-

Top catch- push down the lip/catch at the middle rear and pull the drawer out (that's how our Bosch one is removed)
release the catches underneath (our daughter's Indesit) or
lift upwards on the tray as it is coming out to clear the lip underneath.

One of these should enable you remove it
(I am having to guess some of the following!)
Once out identify which tray is for the conditioner- the others are simply 'chutes' and open-ended.
It will normally have some sort of cover over it which you must remove to expose the little stuck up pipe/tube. On some models there is just a small individual cap over the tube. The tube is down which the conditioner and water should siphon. It is likely to be blocked by 'gunge'- a mix of powder and conditioner. The whole of the tray, particularly this pipe and the bit which fits over it, must be completely clean and clear for it to operate correctly. It is worthwhile checking fairly regularly.
If this does not work, pull out the dispenser drawer far enough to be able to just see the softener tray, select the (final?) rinse and check that water is entering the tray. If it isn't there is a fault with the water distribution and an engineer call is required ;-0(
Good luck,
John C

Read full answer

Mar 22, 2011 • Washing Machines

0helpful

1answer

The fabric conditioner is not being taken from the draw into the wash

Hi from retired Englishman in SW France,

Although you do not say which model it is, this is a common problem with many machines.
I suspect that it is the conditioner/softener tray which needs a thorough clean, paying particular attention to the sentences in BOLD ;-0)
--------------------------------
Remove the complete drawer. To do this you will have to do one of the following-

Top catch- push down the lip/catch at the middle rear and pull the drawer out (that's how our Bosch one is removed)
release the catches underneath (our daughter's Indesit) or
lift upwards on the tray as it is coming out to clear the lip underneath.

Read full answer

Mar 05, 2011 • Zanussi Washing Machines

0helpful

1answer

When I put the fabric softener in to the dispenser and I select fabric softener option, at the end of the cycle the dispenser is full of wather. So for the next load, I have to empty the dispenser to put...

Hi from retired Englishman in SW France,

Although you do not say which make and model it is, this is a common problem with many machines.
I suspect that it is the conditioner/softener tray which needs a thorough clean! Follow my general notes paying particular attention to the bit in BOLD ;-0)
-----------------------------------------------------------------------------------------------------------------
Remove the complete drawer. To do this you will have to do one of the following-

push down the lip/catch at the middle rear and pull the drawer out (that's how our Bosch one is removed)
release the catch underneath or
lift upwards on the tray as it is coming out to clear the lip underneath.

One of these should enable you remove it
(I am having to guess some of the following!)
Once out identify which tray is for the conditioner- the others are simply 'chutes' and open-ended.
It will normally have some sort of cover over it which you must remove to expose the little stuck up pipe/tube. On some models there is just a small individual cap over the tube. The tube is down which the conditioner and water should siphon. It is likely to be blocked by 'gunge'- a mix of powder and conditioner. The whole of the tray, particularly this pipe and the bit which fits over it, must be completely clean and clear for it to operate correctly. It is worthwhile checking fairly regularly.
I hope this is your problem and solution!
Good luck,
John C

Read full answer

Feb 27, 2011 • Washing Machines

0helpful

2answers

The softener and to a lesser extent the washing powder does not disperse from the drawer on a wash and therefore the clothes are not cleaned and there is most of the agents left behind when the cycle is...

Hi from retired Englishman in SW France,
This is a common problem with many machines- I suspect the dispenser, and in particular the softener part, needs a thorough clean.
Here are my general notes ;-0)
------------------------------------------------------------------------------------------------------------------------------
Remove the complete drawer. To do this you will have to do one of the following-
* push down the lip/catch at the middle rear and pull the drawer out (that's how our Bosch one is removed)
* release the catch underneath or
* lift upwards on the tray as it is coming out to clear the lip underneath.
One of these should enable you remove it
(I am having to guess some of the following!)
Once out identify which tray is for the conditioner- the others are simply 'chutes' and open-ended.
It will normally have some sort of cover on it which you must remove to expose the little stuck up pipe/tube. This is down which the conditioner and water should siphon. It is likely to be blocked by 'gunge'- a mix of powder and conditioner. The whole of the tray, particularly this pipe and the bit which fits over it, must be completely clean and clear for it to operate correctly. It is worthwhile checking fairly regularly.
I hope this is your problem and solution!
Good luck,
John C

Read full answer

Feb 20, 2011 • AEG Lavamat 72640 Front Load Washer

0helpful

1answer

The fabric conditioner section of the tray keeps on being full of water when the wash has finished and doesnt run away.

Hi from retired Englishman in SW France,

Although you do not say which model it is, this is a common problem with many machines.
I suspect that it is the conditioner/softener tray which needs a thorough clean! Please note the comment in BOLD ;-0)
Remove the complete drawer. To do this you will have to do one of the following-

push down the lip/catch at the middle rear and pull the drawer out (that's how our Bosch one is removed)
release the catch underneath or
lift upwards on the tray as it is coming out to clear the lip underneath.

Read full answer

Feb 19, 2011 • Bosch Washing Machines

0helpful

1answer

The fabric Softener wont drain during a wash cycle. is there anything i can do to fix it myself?

Hi from retired Englishman in SW France,

Although you do not say which model it is, this is a common problem with many machines.
I suspect that it is the conditioner/softener tray which needs a thorough clean! Please note the comment in BOLD ;-0)
---------------------------------------------------------------------------------------------------------------------------------------------
Remove the complete drawer. To do this you will have to do one of the following-

push down the lip/catch at the middle rear and pull the drawer out (that's how our Bosch one is removed)
release the catch underneath or
lift upwards on the tray as it is coming out to clear the lip underneath.

Read full answer

Feb 19, 2011 • GE Washing Machines

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