Question about Motorola Mobility MPx220 Pocket PC

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MPX220: Sync failed + The settings could not be opened

I got a Motorola Mpx 220 three weeks back. I installed ActiveSync 4.5 on my PC (Windows 2000 Service Pack 4) and, for some days, was able to connect my phone to the PC via USB and copy/paste files both ways. The battery was completely discharged last night and the phone went off. After I had charged the battery and switched on the phone, I noticed these two problems: - When I connect the phone to the PC, I cannot copy/paste files anymore between the two devices. I can explore the content of the phone but can no longer copy files from the PC to the phone and conversely. -When I try to adjust such basic settings as date, time, sounds, etc. I will get the message: The settings could not be opened. Any ideas on these two (related?)problems would be most appreciated.

Posted by Shy Knight on


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This is the case that your phone previous setup has changed back to default setting since the phone is sold to you. I have my MPX220 before and sync with Windows Xp Service Pack 2 and Activesync 4.2 and everytime I came back, they automatically recognize each other both PC and my phone. I think in your case, you need to start over again by uninstall the activesync and reinstall it and then reconnect your phone back to start from step one. I think that is only way to refresh the connection of your MPX220 and your PC. I don't know why you has these problems but usually when you are done your setup at the first time, your PC recognize your phone with the current setup you have made but when your phone is completetly dead, it wipes out all related info which is necessary for both parts to handshake and only uninstall the sync software and reinstall it from fresh can solve this problem. windows 2000 is not as stable as win xp about these tasks. If you can upgrade to wins xp, you will never worry about this again specially windows xp with service pack 2. I hope this help

Posted on Apr 11, 2007

  • Anonymous May 09, 2007

    I have some update news for you. I have read some notes about ActiveSync new version. The version you use is probably for windows vista version. With windows 2000 or XP, I suggest you to try ActiveSync Version 3.7 or 4.2 is the latest for these windows version. Somtime, incompatible version with windows os can make some issue as you have seen. My MPX220 connected with ActiveSync 4.2 smoothly. Please try to install each version and remember to delete the previous version before installing the next one. Good Luck and thanks for your evaluation.



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