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You computer is probably frozen but this is how to solve the problem
Flip the MP3 player's "Hold" switch to "Off" if the switch is on. Depending on the MP3 player you own, this switch is likely located at the side or top of the player. Once the switch is off, try to turn the player on.
Let the battery of the MP3 player die. A frozen MP3 player is technically still running, and thus the battery for that player is being drained. Wait until the battery is fully dead before moving to Step 3.
Charge the MP3 player using either a computer (that's turned on) or an electronic MP3 charger. Charging the player's battery may "jolt" the player out of its frozen state. Connect the player to the computer or charger via the player's USB cable. Charge the player for 30 minutes before attempting to turn it on.
Sync the player with the appropriate software program (for example, Windows Media Player) for the MP3 player. Connect the player to the computer as described in the previous step. Open the software program and click the "Sync" tab at the top or side of the program. If necessary, click "Start Sync" underneath the tab. The name of the player appears under the "Sync" tab if the player has synced successfully. Try turning the player on once it has synced with the program.
Press the small "Reset" button on the MP3 player. This hard reset shuts the player down completely. Use a pin, tack or thin nail to press down the very small "Reset" button on the side or back of the MP3 player to reset the player. Then, try to turn the player on.
Flip the MP3 player's "Hold" switch to "Off" if the switch is on. Depending on the MP3 player you own, this switch is likely located at the side or top of the player. Once the switch is off, try to turn the player on.
Let the battery of the MP3 player die. A frozen MP3 player is technically still running, and thus the battery for that player is being drained. Wait until the battery is fully dead before moving to Step 3.
Charge the MP3 player using either a computer (that's turned on) or an electronic MP3 charger. Charging the player's battery may "jolt" the player out of its frozen state. Connect the player to the computer or charger via the player's USB cable. Charge the player for 30 minutes before attempting to turn it on.
Sync the player with the appropriate software program (for example, Windows Media Player) for the MP3 player. Connect the player to the computer as described in the previous step. Open the software program and click the "Sync" tab at the top or side of the program. If necessary, click "Start Sync" underneath the tab. The name of the player appears under the "Sync" tab if the player has synced successfully. Try turning the player on once it has synced with the program.
Press the small "Reset" button on the MP3 player. This hard reset shuts the player down completely. Use a pin, tack or thin nail to press down the very small "Reset" button on the side or back of the MP3 player to reset the player. Then, try to turn the player on.
Flip the MP3 player's "Hold" switch to "Off" if the switch is on. Depending on the MP3 player you own, this switch is likely located at the side or top of the player. Once the switch is off, try to turn the player on.
Let the battery of the MP3 player die. A frozen MP3 player is technically still running, and thus the battery for that player is being drained. Wait until the battery is fully dead before you can unfreeze it
Charge the MP3 player using either a computer (that's turned on) or an electronic MP3 charger. Charging the player's battery may "jolt" the player out of its frozen state. Connect the player to the computer or charger via the player's USB cable. Charge the player for 30 minutes before attempting to turn it on.
Sync the player with the appropriate software program (for example, Windows Media Player) for the MP3 player. Connect the player to the computer as described in the previous step. Open the software program and click the "Sync" tab at the top or side of the program. If necessary, click "Start Sync" underneath the tab. The name of the player appears under the "Sync" tab if the player has synced successfully. Try turning the player on once it has synced with the program.
Press the small "Reset" button on the MP3 player. This hard reset shuts the player down completely. Use a pin, tack or thin nail to press down the very small "Reset" button on the side or back of the MP3 player to reset the player. Then, try to turn the player on.
Washed? Water damage is irreversible - that player needs to be replaced. Call Sansa and say your player won't turn on - don't mention water. See what they say.
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