I recovered my pc to its factory shipped condition and now i cant use windows update or microsoft update because service pack 2 for windows xp is no longer available . Any solutions please ?

To use this feature put the original windows disk into your pc/laptop and reboot. As soon as the reboot starts starts pressing F12. Choose the menu option that allows you to boot from a CD. VISTA will start and in the next few screens allow you to install to the original factory conditions.

Update for Windows XP (KB932823) http://www.microsoft.com/downloads/en/details.aspx?FamilyID=28e2fdb2-1aa5-4c84-8255-b3142ca2fe85 http://download.cnet.com/windows-xp-service-pack/3000-2098_4-10147919.html xp sp 1A http://www.microsoft.com/en-us/download/details.aspx?id=25129 Windows XP Service Pack 3 - ISO-9660 CD Image File

If it is supported by www.hp.com then it will be available from hp.

Your computer was shipped in April 2002.

From the manufacturer's web-site:

http://support.gateway.com/support/srt/allsysteminfo.aspx?sn=0026888809&refresh=1

is the information:

Microsoft Software Microsoft Office [Part #7510859] Support Docs Microsoft Windows XP Professional [Part #7509595]
Microsoft Software Microsoft Office [Part #7510859] Support Docs Microsoft Windows XP Professional [Part #7509595]
Microsoft Software
---------------------------
Microsoft Office [Part #7510859]
Microsoft Windows XP Professional [Part #7509595]
Order each part, by telephoning Gateway.

Once you connect to the Internet, run Windows Update, and Windows XP Service Pack 3 (SP3) will be offered as a download.

You can update your Windows XP service pack 2 by installing service pack 3.
This will upgrade your Windows XP and it will make it perform much better.
Download an official copy of Service pack 3 from Microsoft downloads center, through the link bellow.

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A service pack is a collection of all updates released to that point, and often includes new features, as well.

The major enhancements in Windows XP Service Pack 2 include Security Center, Automatic Updates, Windows Firewall, and Internet Explorer.

Security Center is an entirely new feature provided by Windows XP Service Pack 2. The Security Center service runs as a background process in Windows XP and routinely checks the status of the following components:
1. Windows Firewall: Security Center detects whether Windows Firewall is enabled or disabled. Security Center can also detect the presence of some third-party software firewall products.
2. Automatic Updates: Security Center detects the current Automatic Updates setting in Windows XP. If Automatic Updates is turned off or not set to the recommended settings, the Security Center provides appropriate recommendations.
3. Virus Protection: Security Center detects the presence of antivirus software from many third-party organizations. If the information is available, the Security Center service also determines whether the software is up-to-date and whether real-time scanning is turned on.

When Security Center detects an important security condition (such as improper settings), it displays a pop-up notice in the notification area.

Windows XP Service Pack 2 provides several enhancements to the Automatic Updates feature, including the following:
■ The latest version of Automatic Updates offers expanded support for Microsoft products, including Microsoft Office.
■ Previous versions of Automatic Updates could download only critical updates. Now Automatic Updates can download updates in the following categories: security updates, critical updates, update roll-ups, and service packs.
■ Automatic Updates now prioritizes the download of available updates based on the importance and size of the updates. For example, if a large service pack is being downloaded, and a smaller security update is released to address an exploit, that security update will be downloaded more quickly than the service pack.
■ Automatic Updates is now more automated. The need for users to accept End-User License Agreements (EULAs) has been eliminated. Also, the user now has a choice of whether to restart the computer following the installation of updates that might require a restart. Updates that do require a restart can now be consolidated into a single installation so that only one restart is required.

Previous versions of Windows XP include a software-based firewall named Internet Connection Firewall (ICF). After installing Windows XP Service Pack 2, this firewall is replaced by Windows Firewall.
Windows Firewall boasts a number of enhancements, including the following:
1. Windows Firewall is now enabled by default on all network
connections.
2. Windows Firewall provides an interface for configuring global settings that apply to all the connections of the computer.
3. In Windows XP Service Pack 2, Windows Firewall supports a new feature that allows you to keep Windows Firewall enabled and also not allow any exceptions; only solicited traffic is allowed. This new feature is intended to create an even more secure environment when connecting to the Internet in a public location or other unsecured location.
4. In Windows XP Service Pack 2, a startup Windows Firewall policy performs stateful packet filtering during startup, so that the computer can perform basic network tasks (such as contacting
DHCP and DNS servers) and still be protected.
5. In previous versions, you could not apply firewall rules based on Internet Protocol (IP) addresses. In Windows XP Service Pack 2, you can configure Windows Firewall so that firewall rules apply to IP addresses (or IP address ranges), meaning that only traffic from computers with valid IP addresses is allowed through the firewall.
6. In previous versions, you configure permitted traffic by specifying the TCP and UDP ports used by a service or application. In Windows XP Service Pack 2, you can also configure permitted traffic by specifying the file name of the application. When the application runs, Windows firewall monitors the ports on which the application listens and automatically adds them to the list of allowed incoming traffic.

Internet Explorer:
Windows XP Service Pack 2 introduces a number of new security features to Internet Explorer 6. As with the rest of the enhancements introduced with Windows XP Service Pack 2, most of the updates to Internet Explorer are intended to provide better security.

The Microsoft "Service Pack 2" is just a collection of program-updates and security-fixes for either the "original" Windows XP, or for Windows XP with Service Pack 1 already applied.

As such, it does _NOT_ require any "key".

Note that it's probable that Service Pack 2 will _NOT_ install on a "bootleg" version of Windows XP (original or SP1), because the SP2 update includes the Microsoft "Windows Genuine Advantage" update.

HI Deb,
You will need to update windows to service pack3 first. Then once completed click "start" and open "control panel" and then "Add Remove programs-software" Scroll through list of installed software and identify all and only the office related components "select" each component individually then click "remove/uninstall" Remove all previous installed office components, starting with the smallest sized file to the largest, once completed restart your machine and try the office install disk again. See below for service pack three download info and links:

Download the service pack manually You can use Windows Update or the Microsoft Download Center to obtain Windows XP SP3 online. Check for updates on Windows Update loadTOCNode(4, 'moreinformation'); To check for updates on Windows Update, follow these steps:

1. Visit the following Microsoft Web site: http://windowsupdate.microsoft.com (http://windowsupdate.microsoft.com)
2. Click Express (Recommended).
3. If your computer is up to date, Windows XP SP3 will be one of the updates that is automatically selected. Click Install. If your computer is not up to date, Windows Update will offer some other updates that you have to install first. Install those, and then repeat steps 1 and 2 to obtain Windows XP SP3.
4. For Windows XP SP3, review and accept the Microsoft Software License Terms.

Windows XP SP3 will be downloaded to your computer, and the Windows XP Service Pack 3 Setup Wizard will help you install it.
Download the latest Windows XP service pack from the Microsoft Download CenterIf you have problems obtaining the service pack from Windows Update, you can download the stand-alone update package from the Download Center. This page will say that this installation package is intended for IT professionals and developers. However, you can safely download this file. The following file is available for download from the Microsoft Download Center:
Download the Windows XP Service Pack 3 package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=5B33B5A8-5E76-401F-BE08-1E1555D4F3D4)

Hi,
Dear, It is coming soon as a bootable format. then you can install just SP3, no need of SP3 for that.
you can down load SP3 from Microsoft web site free and just run it over SP2.
Hope, it will help you.

Regards,
Rakesh Kumar
Network Support Engineer