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Is it a SD card, or a SDHC (High Capacity) card of more than 8GB? Because the EX-Z500 natively does not support Large-SDHC.
Power off the camera. Press and keep pressed the MENU key, and while doing this, turn on the camera via the ON button. Press the MENU key until the firmware revision is displayed. I suspect you will see V1.01 or V1.00.
And Large-SDHC support is only present in release V1.02 of the Z500 firmware.
You should have the firmware updater-checker software; if not, you can find it on Casio website:
The best way to download pictures from your camera to your computer involves removing the memory card from the camera and plugging it into a card reader (either built-in to the computer or connected via USB or FireWire). This is likely to be faster than connecting the camera to the computer, and won't run down your camera's batteries.
Once the card is plugged in, it will appear to your computer as a removable drive. You can use the operating system's drag&drop facility to copy pictures from the card to the computer's hard drive, the same way you copy any other files. Or you can use any photo cataloging program such as Picasa.
I have just experienced the same problem with the lens jamming. I bought it for my wife having been impressed with the EX-Z500 my daughter bought. She had the same problem last year and paid for an expensive repair, then I found that her partner's sister had also bought one and.......you've guessed it...the lens jammed on that one too.
So that's another three Casio EX-Z500 digital cameras to add to your list of Casio generic lens jamming problems.
If the photo shoot out show white , the obscure (quality
variation), and even horizontal line ( white lines), and so on over-exposure
cases, even if the use of anti-tremor, set to default values are invalid,
because the camera shutter fault.