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You have Call Forwarding enabled. Go online to your phone service (AT&T?) and sign in to your account. Then look for a link to Settings. Here you can undo Call Forwarding. It's also possible that the setting is available right on your phone so check Settings on your phone, too.
On the extension that is forwarding use Feature #4 to cancel the call forwarding unless it is programmed under the capabilities section in programming. This will require someone with programming ability to make the forwarding change back to the voice mail access number.
What you can do is go into the management console for your system and find the forwarding this is under extentions option 2 fwd/dnd select your extention number and on the bottom option FWD No Answer Time (s) set it to 10 or more and this will change the number of rings.
Call forwarding is not controlled by the device itself, but the switch which is serving your cell phone. Most carriers have a start code to change the number of rings before forwarding usually *74 send then press the number of second before forwarding each ring is about 3-5 seconds or something to that effect. If you contact your carrier they should be able to tell you.
If you call the extension internally, does it just ring no answer?
You will need to go into programming: At extension 10 or 11: Feature 00 Left interom twice. #310 enter the extension you are having a problem with pres the 1 button the display will say 1-Assigned Feature 00 to exit.