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Question about SanDisk Sansa e200 MP3 Player

8 Answers

Sansa mp3 player freezes at refresh database

Have read all sorts of fixes nothing works it was working for awhile but now keeps doing same thing turn it on and frezes at refresh database so frustrating

Posted by Tammy Mann on

  • 35 more comments 
  • twix11 Nov 04, 2007

    Yeah, the same thing is happening to me. It is stuck at the Refresh Database screen, but every half a minute or so it gets a weird white screen and it kinda gets pixilated, then it goes to the start-up screen, then back to Refresh Database. What do I do?

  • Sethrity Nov 09, 2007

    I just reccently had the same problem , it would freeze at the refresh state get stuck right around The end of refresh and then go white , then restard and try to refresh over again . Which the whole process keeps repeating itself . I wounder if there is any way to take it to some store and have them fix it or at the very least have reboot it to a clean state , like it was when in the box?

  • Anonymous Jan 21, 2008

    gots the same problem too..but after the refresh turns into a black that a normal problem or is my mp3 toast???

  • Anonymous Jan 28, 2008

    what to do if u unplug it and it says connected still wat to push to un freezes it

  • Anonymous Feb 09, 2008

    freezes @ refresh

  • mj1001 Feb 17, 2008

    yea i have the same problem... i recently added a list of mp3s into the palyer by merely copying and pasting into the music folder of the Sansa player but when it was restarted it would never complete the refresh database process. Any help would be greatly appreciated.

  • mj1001 Feb 17, 2008

    Guys here is a solution to that problem ...

    go to system recovery mode ... when u see the 16mb drive in my computer after connecting through the usb cable .... if missing create a emplty folder name "sansa.fmt" and that shud solve the problem ...

    this solved the problem for me ...note: you will loose all ur songs and vodeos and pics u have in them .. i dont have a solution to recover the


  • Bar1234 Mar 05, 2008

    Every time I turn on my mp3 player (sansa e260) it has a refresh database with a progress bar for the refresh database and the bar never moves from the spot.I hadn't been able to access anything or do anything.One time I was able to leave it alone and it got into recovery mode,and I had to plug it into a computer.But it went back to refresh database and it's been stuck since.

  • elemental15 Mar 24, 2008

    It only happens to me when i put a card with music in. Empty card works.

  • glenox May 05, 2008

    when i turn on the mp3 player it also freezes at refresh database problem

  • Mandisa Jun 08, 2008

    When I turn on the player it freezes at the Refresh Database. The computer doesn't even recognize it. What do I do?

  • johnwanye Jun 21, 2008

    Added new tracks and channels from Rhapsody. Playeer freezes at refresh database. I have tried every fix I've read and nothing works. Please help. These devices are not inexpensive and I would rather not replace it if I don't have to.

  • Anonymous Jun 23, 2008

    mine cant take commands and when i go to reset menu and say yes reset it freezes. my two Os XP and vista cant see it tried all on the FAQ with no success

  • judymar2005 Jul 07, 2008

    I previously downloaded new music onto my mp3 player and half way through the refresh mode my mp3 blacked out. I turned it on and off and it happened again. I then plugged it into my computer and it then did the same. The screen on my mp3 player sometimes turns dark blue, red, dark blue and white stripes, or gray.

  • Anonymous Jul 15, 2008

    locks up at half way at refresh point. my computer cannot recognize the drive also now. stays lit and drains batt .taking the batt out doesnt help ..onlly to shut soon as it restarts it goes back to refresh lockup. how can we manually rest inside or??

  • redcarmel16 Jul 23, 2008

    freezes at refreashing data base screen

  • Anonymous Jul 24, 2008

    I went on the computer and cleared all my music off of it. then I turnedit backon and the refreshing datebase just freezes at about 1/8 of the way done

  • Anonymous Jul 25, 2008

    I went on the computer and cleared all my music off of it. Then I turned it back on and the refreshing date base just freezes at about 1/8 of the way done. What do I do?

    Also I tried to waste the battery and then charged it up and it still freezes at refreshing data base screen.

  • tweak2 Jul 29, 2008

    my sansa mp3 player freezed when i was going to delete a song & it won't show up on my windows media player what should i do?

  • Anonymous Aug 04, 2008

    i had my mp3 player connected to my computer. i was adding songs to it and it was completed when i unplugged it from the computer. then the screen that says it connected wont go away and it has been frozen there and wont go away.

  • Anonymous Aug 09, 2008

    Everytime I turn my player on, it goes straight to the Language setting mode, I click english, then it goes to the main mena, but when I try to play something it freezes and goes right back to Language. And everytime I try to plug it into my computer it freezes also, what can I do?

  • fatmann12 Aug 20, 2008

    my sandisk comes on and it says sandisk and then it resets

  • Anonymous Aug 21, 2008

    When the refresh database bar goes all the way to the end it just turns into a blank screen HELP!!!

  • musicangel Nov 06, 2008

    i try putting songs on, but then after i put the tags on, the device freezes on the Refresh Database Screen, the bar doesn't even get 3/4 full! NEED HELP!!!!!!1

  • bogdanbbd Nov 26, 2008

    i cannot start my sansa mp3 shows the start screen but right before it should enter in the menu is starts over and over.what can i do??

  • Anonymous Nov 30, 2008

    I unplugged my mp.3 and it says connected on it what should i do?

  • nick1998 Dec 04, 2008

    When I turn on my MP3 player it says refresh database.

  • nmee Dec 08, 2008

    i just see blue screen with green window "refreshing database" thats all, player doesnt wanna start, i was thinking about formatting my player but now my pc doesnt see it at all... help

  • Anonymous Dec 08, 2008

    has been on refresh database forever


  • Anonymous Dec 14, 2008

    "Refreshing your media" sticks on the screen forever no matter what i do.  I've tried everything from tech support to online searching problems.  Everytime i do anything, it just gets stuck on that screen.  I even let the battery run for 8 hours like that until it died.  Help me.

  • elishualo Dec 22, 2008

    everytime the mp3 starts it only refreshes an eightht the way

  • hock000 Dec 25, 2008

    i am arabic from tunisia and i have the same fucken problem with my mp3 player i Attempted to fix the freaken device but I could not fix it its driving me craaaaaaaaaaaazy!!!!!!!!!!!!!!!!!!!!so pleaseeeeeeeeeee!!!!!!!! i realy nead help

  • Anonymous Dec 26, 2008

    i pushed refresh and it got froze

  • Anonymous Jan 23, 2009

    The "refreshing your media" that comes up on the screen of my sansa mp3 player (8gb) is causing me concern. Also the menu button does not work. Help!!!!!

  • Anonymous Jan 27, 2009

    My screen is frozon on a song title, but the song will not actually play. I cannot even turn the player off, and it is not turning itself off, due to lack of use, as it normally does. It is completely frozen, and the only thing that I can think of to do is to let the battery drain. Please help.

  • teja_riders Jan 30, 2009

    my sansa freezes at refreshig

  • Anonymous Mar 24, 2009

    i was on the bus and it just was frozen and wouldn't stop saying refresh database and my friend will kill me because it is her mp3 player i have to give her it by friday and i am in forth grade.



8 Answers


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The Same thing happened to Me once. All you have to do is reformat it. You can do this by first putting the player in recovery mode. You can do this by putting the hold button on the side where you can see the orange and then plug the device into the computer while holding the power/Menu button. Then go to my computer to Verify that it came up as 16MB-Format. Then you can type into the address bar and type in then once you do that right click on the file you downloaded and select open with compressed folder and drop and drag to the 16MB-Format drive. In the 16MB-Format drive folder select file menu and select New - Folder and rename it sansa.fmt then press enter to save. Finally move the hold switch back and disconnect the device and look at the screen and verify it is formatting and resetting once it's done and finishes the updates restart and if needed pick your language. check and see if you can use your player.

Posted on Aug 31, 2009



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Follow the instructions provided in the following link: Sansa e200 frozen 
Check and let me know if you need further assistance

Posted on Feb 02, 2009



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Haha, Go to your computer with the device plugged in, right click, hit format... and it wipes everything, than sync. And it won't freeze at refresh database!

Posted on Feb 09, 2009


1. hook sansa mp3 player back into computer
2. hold button until it turns completely off while still connected
3. turn sansa player back on while still connected to computer
4. disconnect usb cable IN THE MIDDLE of the writing process
5. if you disconnect before the "connected" phase, this somehow resets the chip to "stand alone" mode

this worked for me "WAR - EAGLE " go AU tigers :)

Posted on May 27, 2008


Hi guys,im an foreign exchange student from Turkey.I had the same problem on my device .I just fixed it 2 minutes ago.Ive tried to figure out about a hour.But solving was pretty easy.There is my solution;
1)go to computer and click on right click on your device icon
3)go to TOOLS
4)There says EROR-CHECKING
5)click on CHECK NOW
6)and in 30 seconds it says there is a trouble found and fixed
7)and thats it .

Posted on May 05, 2008


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I had the same problems, first i could not load songs once I did it would lock up. So I tried the sansa suggestions, change to MSC reload firmware niether worked but now it would lock up on the refresh screen. I did not want try to format the unit so I started trying different things. What I found was when loading songs thru Windows media player some songs had album titles and some did not. Most times the songs without album titles would load but then the player would lock at the refresh screen. Resolution was to remove the album title from each song, Once I did I was able to upload all the songs I wanted, the system did not lock up on either screen and is working with no issues now.

Posted on Aug 20, 2009


Try resetting, and hooking it up to your computer.

Posted on Dec 27, 2007


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Keep taking it out and pluggin it back in keep doing it eventually recognize it
i had the same problem then listen to guy bout error checkingright above u

Posted on Aug 26, 2008

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Related Questions:


"Refresh Database" freezing

Dude connect your mp3 player to your pc and then format it ... it will help alot...!
Thankyou. :)

Can't get past "Refresh Database" Screen


Try taking it back to the shop.
If not go to


It keeps saying that its refresing database and is not loading

first try this...

1 put on hold and hold record button while u turn on (your sansa is now in recovery mode)
2 connect your sansa to your comp via usb cable a box should show up saying the firmware version
3 close the window and disconnect your sansa (it will restart)

if that doesnt fix your problem try this...

1 connect your sansa to comp via usb cable
2 right click start on windows desktop go to explore
3 scroll down to your sansa's drive rifght click it go to properties
4 go to tools tab and click "check now" under error checking will take awhile and will erase your memory on the sansa but it will probably work again

I hope my post was helpful let me know!!!!

Frozen sansa at refresh database

This is from the Sansa Website at

My e200 freezes on the “Refreshing Database” screen
STEP 1 – Reset the device
  1. Press the Power button and hold it for approximately 10 seconds.
  2. Release the Power button once the device is powered down.
  3. Turn the device back on.
STEP 2 – Download and Install the Sansa Firmware Updater

I this helps please dont forget to rate my answer.

My mp3 player keeps freezing on "refresh database"

Turn on and allow to run dead.Fully recharge then .restart should be fine.RICHARDM69

Refresh database

You can try to reset the device by pressing the power button for about 15 to 20 seconds..if that doesnt work I would recommend you to go to the sandisk site to update the firmware on your device or you can contact sandisk to they can help you with updating the firmware on your device..Please follow the link below to get the firmware

The number for sandisk is 1-866-726-3475
Please rate accordingly
Thank you

My e200 mp3 sansa player can get refresh database

Hey Do the recovery Turn ur mp3 off lock it and hold rec and on it wiil have u plug in the usb cord and leave it there for 5 min And unlock then it will turn back on its self

Continous refresh database

I've got the same problem too. I read this on another website: 'well firstly drain the battery and then connect it to charge it up a bit. once it has been there for 5min or so take it off and then turn it on>settings>USB Mode>MSC once you have done that connect it up and it should work/recognise the player. i don''t know how this thingy happens but this is just how i fixed mine!' I'm gonna try it now on mine, and see if it works. I've just got to wait now... Good luck with yours.

Refreshing database - Everytime

there nothing wrong its jsut the way the mp3 player refreshes the play lists mine does it too
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