Food in the freezer side is too cold/frozen. Temperature on the refrigerator side seems fine. We've put it on the highest setting and checked to see that the vents on both the freezer side and the refrigerator side are not blocked. We've tried to reduce the amount of food in the freezer but we did not think it was unusually loaded. Also, cleaned the coils as best as possible.
This would usually indicate that some refrigerant gas has leaked out - the effect at certain percentages is to allow the gas to expand too much when it first enters an evaporator (the plate in the freezer that gets cold), thus making it much colder than the thermostat is set too. due to environmental laws you cannot top this up yourself, it must be done by a qualified fridge guy. get him to check for leaks as well, usually they can be fixed if there is one, but a tiny amount of refrigerant can leak out over time with no actual major leak. Try first defrosting completely - occasionally ice crystals can form inside the refrigerant system which may be causing the problem, once defrosted, this water should be dealt with by the filter/drier. Probably still needs refrigerant gas, but is worth trying. once the gas is topped up then ask the guy to check that the freezer thermostat is working correctly - it could possibly be faulty, no way to tell easily without just replacing it or topping up the refrigerant gas first. Hope this helps, please post again if not :)
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