Neeon Dead! A few weeks ago my Zen neeon 6gb was dropped, nothing was imediately wrong with it cos it finished playing the song, then when it getting a new song on it froze so i reset it, the screen went off, so i tried turning it back on... then the creative logo came on and didn't go off. i tried connecting it to the a computer and it didn't detect it. i really need to find out if it can be saved. Any ideas would be helpful. Thanks

The Zen NEEON can only play MP3, WMA, and WAV files. If you put a song on it that is a different format it will not play.

After i format my 'Creative Zen Neeon', the program file seem to have been erased and i cant play songss with it anymore.HOW? help me! anyone can send me information and the program files for the MP3?

remove music and reformat then put music again

ALLOW the unit to run down(battery).fully recharge.this should "reset" the unit.If not the unit may require battery replacement.for more info visit the factory site http://support.creative.com/kb/ShowArticle.aspx?sid=8451.for anything related to your zen.RICHARDM69

your neeon may have some virus.. go creative shop and troubleshoot.. i did that n it worked.. but now it hanged.. kaysiao areadi..

Zen neeon, lock switch doesn't work. When I turn it on it shows a "PLAYER LOCKED" icon for a short time and then turns off.

here are the links.....
1st link,....
2nd link....

if his doesnt work for the device you have....try searching for the absolute name....
thanks

These symptoms points to a bad hardrive. Replace the hardisk and reload the latest firmware.

If your out of warranty with your Neeon, open it up. Loosen the 2 screws at the bottom of the player and remove it. Then carefully pry open the back plate using a small flat screw driver and remove the battery (it has a mini connecter on the top left, inline with the USB connector).

Remove the front cover. You'll find the hardisk on top of the board below the LCD. Remove it carefully from the connector. on its right side.

If you got a new HD, replace the old one and reassemble your Neeon.

Next download the latest Neeon Firmware Upgrade here:
http://sg.creative.com/support/downloads/download2.asp?MainCategory=213&Product=12214&dlcentric=9534&Product_Name=ZEN+Neeon+5GB%2F+6GB&OSName=Windows+XP

Firmware above is for Windows XP. You can download a version of the Firmware at Creative site in your region for your specific OS requirement...

Before

To install this firmware upgrade:
1. Press and hold the Play button while connecting your player to your computer's USB port.

2. Continue to hold the Play button for 10 seconds after connecting your player to your computer.
3. Release the Play button when the Find New Hardware dialog box appears on the screen.
4. Follow the instructions on the screen to install recovery drivers for your player.
5. Download the ZenNeeon_PCFW_LF_1_011_FM.exe file into your local hard disk.
6. Double-click the firmware upgrade file and follow the instructions on the screen.

I found the above instructions with other Neeon's forum here:
http://forums.creative.com/creativelabs/board/message?board.id=dap&message.id=176728

You'll have the option to format and reload firmware. Choose that option. Wait for the upgrade progress to finish.

When it's done, your player will connect and recognized by your computer. If it shows in MY COMPUTER as removable drive, then your in luck!

Proceed by drag and drop method of transfering your music files or using the CREATIVE MEDIA SOURCE ORGANIZER.

I'm currently looking for a way to hack the Neeons Hard Drive and replace it with a CF card just like what I did with my Zen Micro. Unfortunately the first CF card I bought (1 Gbyte) did not work on the Neeon, the XP wont recognize the player.

But I'm not giving up, I had to find a better replacement that match the compatibility requirements of the Neeon. I'll try different brands and speed. The CF card is much more robust and shock free. It reads faster with no hang-ups.

I'll post my results in the future if I succeed.

What size Zen Neeon do you have? The 512MB, 1GB, and 2GB models are Flash based and dropping them should do much damage unless you really smashed it up. However, the 5GB and 6GB models are hard drive based and dropping them from any height can be extremely damaging (especially if the hard drive was reading/writing when you dropped it). Basically, it's dependent on that to know how to continue with your issue.

Leave it alone for a while, then try reinstalling the Zen Program, then plug it in, then rest it, then try to switch it on. It worked for me