Question about SanDisk Sansa e200 MP3 Player

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Sansa E260 HELP! My Sansa e260 will not power up. I try to charge it and the blue light is on, but the screen is black. I've removed the battery in hopes of resetting but it does not work. I?ve also tried holding the power button until the blue light turns off. Any suggestions?

Posted by Kia Lindsay on

  • Kia Lindsay Apr 08, 2007

    I called SanDisk and went through various troubleshooting steps: hold power button down for 10-15 seconds, put Sansa in the hold position then press and hold record button while connecting to PC. When the steps failed, I was able to obtain a even exchange and got a new Sansa within a week. Everything seems fine with the new one.

    I suggest Registering your product, SanDisk offers a 1 year warranty.

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Anonymous

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My sandisk e260 4.0 gb will turn on to the screen where it sais "sandisk" and the blue light is on, but it wont do anything after that, it like just freezes everytime. i tried holding the power button to reset it but it still does the same thing.

Posted on Oct 20, 2008

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ThaMp3Doctor

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These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on May 26, 2008

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