Quinny Zapp Xtra Travel System Stroller Logo
Posted on Aug 07, 2012
Answered by a Fixya Expert

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Quinny pushchair HI WE HAVE PURCHASED A QUINNY ZAPP XTRA ON THE 8TH OF JUNE 2012 FROM '' BABYS-MART.CO.UK ''AND WAS ****,WE GAVE IT A TRY BUT AFTER 1 WEEK GOT WORSE.......HANDLES DIDN'T DO CLICK SO WERE NOT TIGHT, HARD WHEELS SO OUR NEWBORN BABY'S BODY WAS SHAKING INSIDE, BABY WAS IN DANGER OF FALLING TWICE CAUSE SPACE BETWEEN SIDEBARS GOT BIGGER AND THE PUSHCHAIR DID'N'T CLING PROPERLY ON BOTH SIDES, VERY DISSAPOINTED AND SCARED AND WANT TO EXCHANGE IT BUT WE CAN'T GET AN AGREEMENT WITH THE COMPANY.WE'LL WRITE WATCHDOG AND EVERYWHERE TO COMPLAIN.WE ARE NOT SURE IF THIS MODEL IS **** OR BRAND OR THE PUSHCHAIR WE HAVE BEEN SENT.WE SPENT ALL THE MONEY FOR A PROPER BRAND AND GOT A ****.WHAT CAN WE DO CAUSE THE PUSHCHAIR IS STILL IN WARRANTY REGARDS GIORGIO PISU

1 Answer

Dorel UK

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  • Quinny Master 1,637 Answers
  • Posted on Feb 17, 2013
Dorel UK
Quinny Master
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Joined: Jan 20, 2011
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Hi

Under standard warranty terms and conditions the product should be returned to your retailer with proof of purchase for a warranty claim to be made.

5 Related Answers

Anonymous

  • 6 Answers
  • Posted on Sep 21, 2008

SOURCE: problem with zapp seat

There are two blackclips on the top inside handles pull these gently to loosen the seat cover. Then repeat on the bottom. You will also have to unbutton the back of the seat (there are two black straps) then half fold the buggy and pull the seat towards you. Its a bit niggly and frustrating but does eventually come off.

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Anonymous

  • 1 Answer
  • Posted on Apr 09, 2009

SOURCE: can I purchase a new wheel for quinny zapp

I asked the same question at the Baby on a Budget store i purchased my Quinny Zapp from and they advised me the only place to buy accessories or parts from would be via the Quinny website!!

Anonymous

  • 274 Answers
  • Posted on Dec 05, 2009

SOURCE: quinny zapp replacement part

you can buy it from www.buggypitstop.co.uk

Marie Lowe

  • 223 Answers
  • Posted on Aug 21, 2010

SOURCE: We bought a Quinny Buzz travel system back in

Hi this usually only happens if you have bags on the handle bar, they can not take the weight mine did the same I bought those clips thinking oh!!!! very handy, but as soon as I add bags that happened.

Anonymous

  • 1 Answer
  • Posted on Sep 09, 2010

SOURCE: Quinny Zapp 2009 (4 wheel version): Noisy Front left wheel

I took mine to a bike shope they put wider washers in - silent now

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Related Questions:

0helpful
1answer

Hi! Is the Quinny Zapp Xtra (2012) and Zapp Xtra 2.0 bumper bar same?

No, the Quinny Zapp Xtra original bumper bar will not fit on Quinny Zapp Xtra 2.0
Aug 17, 2014 • Baby Gear
1helpful
1answer

Hi I have a borrowed old Quinny Zapp for which I bought the Quinny Zapp Xtra seat and adaptors. Does the quinny bumper bar fit it? Thanks

Hi Maria

If you have a 2011 model Zapp Xtra seat unit the bumper bar is not suitable to use on it.

The bumper bar accessory is only suitable for 2012 model Zapp Xtra seat unit onward. On the back of the seat unit there is a manufacturing sticker which shows date of production, which will tell you if your seat is suitable for using bumper bar accessory.
c8175e76-147c-4141-b628-cb4b213d96de.jpg
0helpful
1answer

Quinny zapp xtra 2012 bumper bar

Hi

The bumper bar accessory simply clicks into place on the seat frame of the Quinny Zapp Xtra 2012 and 2013 model.

It is not compatible with 2011 model Quinny Zapp Xtra so please confirm the unit you have is compatible.

If you confirm it is compatible and still have difficulties please contact your retailer.
0helpful
1answer

Quinny zapp xtra button stuck?

Hi

The chassis needs to come to Quinny engineers for inspection / repair work required.

If you're in the UK and the Quinny Zapp Xtra is under 2 years old please contact your retailer with proof of purchase under standard warranty terms and conditions they can make arrangements for it to come in for inspection / repair work required.

If you're in the UK and the Quinny Zapp Xtra is over 2 years old or you no longer have proof of purchase please contact the customer care team on 01284 413 141 Mon-Thur 8.30-6.30 / Fri 8.30-4.30 (Excluding Bank Holidays) to discuss chargeable inspection & repair work required.

If you're not in the UK please visit www.quinny.com and select the country you're in, then choose the "Contact Us" tab for the enquiry to be sent to the customer care team in your country who can assist further.
0helpful
1answer

Can you fix a buggy board to quinny zapp xtra?

Hi

We do not produce a buggy board and we do not advise that non-Quinny accessories are used with the product.


We would not advise the use of a buggy board to a Quinny Zapp Xtra as it is a very lightweight unit and the use of a buggy board would change the centre of gravity, making it more likely to tip. In addition you may be tempted to load the pushchair with more than the 15kg maximum weight recommended.

View your User Manual for more in depth information about using the Quinny Zapp Xtra http://www.quinny.com/~/media/Quinny/Product%20content/Manuals%20and%20instructions/zapp%20xtra/MAN_DRU1089B13_Quinny_Zapp%20Xtra_V1_2013_ENFRDENLESITPTKOPLELRUCS.pdf
0helpful
1answer

Quinny zapp xtra bumper bar for older version

Hi

Quinny cannot advise the use of non-official Quinny products with the pushchair.

The Zapp Xtra bumper bar is not compatible with the 2011 model Zapp Xtra seat unit as modifications were made for the 2012 model seat unit to be compatible with the bumper bar.
0helpful
1answer

I purchased my quinny zapp xtra in october 2011, will the bumper bar fit this model?

Hi

No the bumper bar accessory is not compatible with Quinny Zapp Xtra 2011 model.

Bumper bar accessory can only be fitted to 2012 and 2013 model.
1helpful
1answer

I bought my zap 2007 for my 1st son and this coming 2011 will need maxicosy baby chair for my 2nd son to go on my old quinny. Because the maxicosy 2010. Are the compatible? Old quinny with new maxicosy?

hi

yes they are compatible quinny haven't change any of the connections

have you seen the new quinny zapp xtra seat unit that fits the older zapps
it can be used from birth

http://www.olivers-baby-care.co.uk/quinny-zapp-xtra-seat-unit.html
4helpful
1answer

I need a new back wheel for my Quinny Zapp. It was lost onan airplane flight.

hi

here is one on ebay uk

http://cgi.ebay.co.uk/BACK-WHEEL-FOR-QUINNY-ZAPP-BRAND-NEW_W0QQitemZ300455838024QQcmdZViewItem?rvr_id=155555141189&rvr_id=155555141189&cguid=5a9629c71280a0aad2247fd4ffc00def

or you can call quinny there are very good for parts
http://www.which.co.uk/baby-and-child/baby-transport/reviews-ns/top-buggy-brands/quinny-pushchairs/

phone number at the bottom of that page
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