Question about Creative Labs ZEN SLEEK MP3 Player

2 Answers

Creative Zen Sleek

My mp3 player turned on in my pocket, I dont know how long, but i went to turn it off, and it froze. So the only thing Icould do was let it run out of battery. The next day I recharged it, but a menu came up that said Recovery Mode and it gave me 4 options. 1. 2. Format All 3. Reload Frimware 4. Reboot I tryed the first and it didnt do anything, then i tryed Format All, and it said it had a harddrive problem, and also said t had a hard drive problem when I tryed Reload Firmware, then i rebooted, and it went to the same screen. I dont beleive it is the usb cord, beacause it lets me recharge it and recognizes it as a device on my computer, but it says it only has 20MB of memory and it says its EMPTY. I dont know what to do now.

Posted by Mike Calhoun on

  • Mike Calhoun Mar 26, 2007

    this didnt help me, i have already tried to reset it, it goes back to the recovery mode menu

  • Envyme Dec 05, 2007

    I have the same problem.
    I've tried everything I know how to do, including the reset button and reload firmware. When I try to connect it to my computer, the creative software doesn't read it, and it won't let me reinstall the firmware for my player.



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The hard drive is bad
common problem with these
i recommend replacing it with a cf flash card more reliable.
lmk if you need more info

Posted on Dec 05, 2007



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There is a little hole at the bottom of your mp3 player. It's the reset button. Click some lead out of a mechanical pencil and insert it into the hole. That will reset your mp3 player, and will probably take care of the problem. If it doesn't, let me know. I had the same problem, and all I did was hit the reset button. The hole is really tiny, but you can't miss it. -Sarah

Posted on Mar 25, 2007


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Related Questions:


Getting out of recovery mode

The recovery tool mentioned above is not designed for the sleek photo. You need to download the firmware for the sleek photo from creative's site. Now we need to get your player recognized to get the firmware loaded. If you have Windows Media Player 11, it needs to be removed. Also remove WMP runtime. After that, restart the pc and your player should be recognized. You can then double click on the firmware program to run it. It might say something like, this firmaware is already you want to reload it? Click yes to reload.

I had the same problem with my sleek photo. Once I got rid of WMP and the runtime everything worked like a charm.

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I think there are brightness controls in the settings, I'm not too sure lol as my player isn't in the room with me. If there are brightness settings, make sure they're turned up and your backlight is not set to OFF. If the problem persists after this, you can get in touch with Creative an I think they offer a repair service if the product is not under guarantee anymore, but if it is under guarantee, enjoy a new player courtesy of the guys down at Creative. I hope this helps^^

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It only sees the player if you are using Windows Media Player 10! Try a fresh computer. Get it to see the Zen Sleek by updating the driver. Load Media Player 10 (Not 11) and try the update firmware program again. Best of luck

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Why does technology make you work for what you already paid good money for? Have you tried going into Recovery Mode? You do this by holding down the Play/Pause button while triggering the Reset button. Once there, you have four options. Try selecting Disk Cleanup and then Reboot. You might need to re-Sync a few things but it's worth a shot. Good luck.

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Try taking a toothpick, and at the bottom of your mp3 player, there is the usb insert port thing, but then there is this little hole to the's the reset button. After you hit the reset button, just let it charge.
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