The connection for the hose to the cleaner is also a valve assembly. There is a white plastic spring- loaded sleeve that the hose must push in for water to flow into the hose. Part # is 43523004. This is a rather flimsy part, mine cracked and cleaner continously leaks out the backside of the valve housing until the tank is empty GRRRRRRR!
Try gently feeding a thin, springy wire down the tube to find is there is a blockage further up.
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The steam cleaner works fine when I attach the hand held hose the wheels spin on the hand held but no water comes out.
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