Question about Kenmore Elite 45986 Front Load Washer

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Sub Pully has wore to the point it allows the belt to slip off

My machine is 3 yrs and 4 months old. It stoped working and i took the back cover off. I found that the large "Sub Pully" had come loose which cause the belt to come off and break. It also cut into the drum but not trough any of it. I had service come out and they told me that he would recommend a replacemnet of the (Sub Basket $689, Sub Tub-oute $445 & the sub pully $53) the total came to $1406! I paid $999 so i would have thought after 8 calls to Sears that someone would have wanted to keep me as a customer and be able to send me the pully for free to see if it would solve the problem as it happened only due to the bolt coming loose on shaft that is attached to the basket. My concern is if i order the part myself and the actual shaft is wore then i will have the same problem after some number of loads, correct? Do i need to throw this one away and never buy Sears/Kenmore again? other suggestions?

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Cliff, I think the tub and basket have a five year warranty on them. If the technician thinks they need replacement, then the warranty should cover it. Should be a labor only deal...Catriver...post back.

Posted on Mar 22, 2007

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Posted on Jan 02, 2017

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