Using the USB, I tried to dock my Zen but it won't go into docked mode. My computer will make a noise recognizing the USB but the Zen will simply turn on and play music. When I opened the Creative Zen Explorer, it tells me to plug my player in. But it is plugged in. I have had my player for about a month and have docked it several times. If it does not "dock" I can't download anything to it! Please help!
One problem may be that the registry entry for the player is corrupted. You can find out if this is the case by opening your computer's Device Manager (this page tells how, if you're not familiar with it). Look under "Windows Portable Devices" if you have XP or "Portable Devices" if you have Vista, and you should see the name of your MP3 player.
If your player is listed in the Device Manager but has a small yellow warning sign next to it, right click on your player's name and click Properties. The Properties box may say "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)."
If this is the case, there's an easy fix, that doesn't require any messing with the registry or anything:
--Right click on your player in the Device Manager and click Uninstall --Unplug your player from your computer when the uninstall finishes --Plug your player back in to your computer --Vista will automatically reinstall the driver, and your player should appear in My Computer
Unfortunately this is for Vista. I don't believe XP will reinstall the driver automatically, so you may have to install it manually from your Creative CD. Anyway, what this does is simply uninstall the corrupt driver and reinstall it. It worked for me - hopefully it helps you!
My zen microphoto wouldn't dock after working well. It coincided with a download of windows media player 11. I was told to download media player 11 again and to restart the computer twice. Something to do with a driver missing. I didn't think this would work - but it did! In fact two zen micros that wouldn't dock are now docking perfectly!!
Well... i could help....but this is aint a permanent solution...
heres what u should do:
reset your player .. and connect it diretly via usb to ur computer while its resetting....
u will have it docked and charging...
when u unplug it, it will remain charging and docked but actually its not ...
reset it again and u can listen to the music...
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You might have Windows vista - this player is not compatible with it
If you have XP: Either the device is bad, the pc port is bad, or the software is faulty. Try connecting to different usb port, then a usb port on a different pc with a compatible os. If still not recognized, then there is physical damage to player.
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware. Wizard.
if you are using a fromt usb port- switch to the back usb. The front ports don't always give the zen enough power. Also- look in Device Manager and see if there is a zen listed there- and if it is does it have a yellow exclamation mark? It may not be the zen that is having problems but your computer.