HP OfficeJet 7410 All-In-One InkJet Printer Logo

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Posted on Jul 03, 2017
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Ink cartridges stuck on left side of carriage. Won't move. Tried all of the suggestions and still says carriage jam.

At first, the printer said I had a paper jam. Found a mini piece of paper in the rollers which I removed. Then, the carriage jam notice came up. Have been trying to fix it for days and days now, using all of the suggestions of people with the same announcement and also going through all of the HP support site. The ink cartridges are stuck on the left hand side and don't move at all. Appreciate any additional help. Thanks.

1 Answer

Russ Hill

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  • HP Master 4,057 Answers
  • Posted on Jul 03, 2017
 Russ Hill
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Joined: Oct 22, 2012
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It will be stuck in roller cleaner mode, that is mechanical. the only real way is to push it thether over to the left. with the power off the printer, then close the compartments and turn on the printer it can take 2 o3 goes as it will try to move it right. you have to get it off the clip that is holding it there. the cartridge is held in place to stop it moving while the roller is cleared.

5 Related Answers

Bubbabear64

Tim Babcock

  • 2794 Answers
  • Posted on Jun 21, 2008

SOURCE: will not print / cartridges will not move back and forth

I had this happen to me the other night and I had to restart the printer to get the print job out of the que. You could try that.

While it's restarting, unplug the power cord and the usb cable. That should reset it.

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Anonymous

  • 2120 Answers
  • Posted on Dec 30, 2008

SOURCE: carriage cradle stuck on right side!

Carriage system is broken. Uneconomical to repair. Sorry

Anonymous

  • 97 Answers
  • Posted on Jan 21, 2009

SOURCE: hp 2355 all in one error message

Hi, 

open the rear access door and clean the rollers with a cloth, dam it with little water and unplug the machine and press and hold the ON button for 1 min and release the button and plug in the power cord, it should resolve the issue.

Regards,  raj_p5983 

Anonymous

  • 256 Answers
  • Posted on Jun 03, 2009

SOURCE: It starts printing, then stops, the printer cartrige is jammed

Try emoving the duplex cartridge on the back (return printer to it's original configuration) and try printing. If the printer prints OK, then re-attach the duplexer checking for anything that could interfere with the print cartridge.

If the printer doesn't print, then I suspect something has fell into the printer and is creating enough resistance for the printer to detect and report. Turn the printer off, Remove all the cables from it. Try inverting the printer and gently shake it to see if anything falls out that could be jamming the printer cartridge.

Michel Smith

  • 1218 Answers
  • Posted on Sep 28, 2010

SOURCE: Carriage Jam

If you are getting a 'carriage jam' error as soon as you turn on your printer with no tasks in progress, then check for any piece of paper stuck in the carriage. Remove the paper carefully. If the paper tears, part of it might remain inside the paper path and damage the product.

Follow the steps for fix HP Printer Carriage Jam

  • Turn off the printer and open it to see where the paper is stuck.
  • Manually move the carriage toward the opposite side.
  • Check the paper path and remove any piece of paper or any other object that is stuck in the path.
  • Reconnect the power cord and turn on the printer.
http://www.fixya.com/support/t6088190-hp_7400_displays

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4. Encoder strip is Out of position.

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2. Turn the printer off and pull out the power cable from power socket, open the front cover and manually center the ink cartridges carriage.
Clean the metallic rod inside the printer using WD40 or Kleenex from Left corner to right corner properly.

3. Cleaning the encoder strip:
a. printer should be off and disconnected from power.
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d. Note: The encoder strip is a narrow band of clear plastic and can be difficult to see without direct lighting running parallel to metallic rod.
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4. Repositioning the Encoder strip.
a. Remove the power cord from the printer.
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f. Gently press the strip first to the rear, and then forward, to ensure that it is seated correctly.
g. Manually move the ink cartridge carrier to the left, then to the right, to check the positioning of the encoder strip.
h. Once the encoder strip has been re-seated, close the scanner lid.
i. Re-connect the power cord to the printer and try again to print.



Incorrect position of encoder strip
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Correct position of Encoder strip
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Hope it should fix the issue.
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Is iot on the position where you can install the ink cartridge? try turning it off and unplug it from power supply then after 10mins replug and turn it back on. keep me posted, but if it will do the same thing chances are there is something wrong with the belts on it, better have it fix or have it check. Thanks for using fixya!!
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