Question about Canon imageCLASS MF5530 All-In-One Laser Printer

Fax receiving problem

I moved the fax machine and it's phone line connecting yesterday. The fax line rings, but the machine does not pick up and receive the fax. I have run through guide in the Trouble Shooting manual of resetting the phone line type, but have not been able to resolve the problem. Any advise would be appreciated.

5 Suggested Answers

6ya staff

2 Answers

SOURCE:

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Instant Repair Help over the Phone

6ya.com

Save Time & Money by instantly connecting to...

Posted on Jan 02, 2017

Anonymous

1 Answer

SOURCE: cannot figure how to set up Canon MP830 All in One Fax machine with remote answering machine

Cannot figure how to hook up Canon MP830 all in one fax with remote answering machine. I can plug in phone line to send faxes fine but when hooked up in same hole and the phone rings it goes immediately to fax and can't receive phone calls. Maybe i have phone line hooked up in wrong place on my machine. The answering machine is in our master bedroom on the other side of the house. With my last a canon also i had it hooked up to go to fax after a certain amount of rings and it worked fine. That machine got fried by lightening and i replaced it with this machine. If anyone knows what i am doing wrong i really need this fax hooked up all the time for my business.

Posted on Jan 08, 2008

Anonymous

134 Answers

SOURCE: Canon MP530 receive fax issues

Receive Mode Settings Select from the following receive mode options to suit your needs. Once you've decided on which receive mode to use, follow the below instructions to set the receive mode using the operation panel. Receive Mode Setting

Press the <FAX> button to enter Fax mode.
Press <Menu>.
Press the right or left arrow button to select [Receive mode settings], then press the <OK> button.
Press the up or down arrow to select the receive mode that best suits your needs, then press <OK>.

Types of receive mode
Select the receive mode according to your needs.
Receive mode
Purpose
FAX/TEL AUTO SW When you want to receive faxes automatically as well as voice calls. FAX ONLY MODE When you want to receive only faxes automatically with your machine, or have a dedicated telephone line for FAX use only. DRPD When you have subscribed to a DRPD service with your telephone company. MANUAL MODE When you receive mainly voice calls and sometimes faxes, or want to receive faxes manually. ANS.MACHINE MODE When you want to receive voice messages on your answering machine and receive faxes automatically. FAX/TEL auto switch
FAX :
The machine does not ring but will receive the fax automatically. Voice call :
The phone attached to the machine will ring. Pick up the handset to answer the call. Note:

Ring start timing and Telephone ring length can be specified in FAX/TEL auto switch in the Receive mode settings.
If you want the telephone to ring when it receives a fax, connect a telephone to your machine and enable the Incoming ring settings in RX settings.
The phone attached to the machine may not ring depending on the telephone type you are using.

FAX only
FAX * :
The telephone does not ring. The machine will receive the fax automatically. Voice call :
You will not be able to answer the call. * If you want the telephone to ring, connect the telephone to your machine and enable the Incoming ring settings in RX settings menu.

DRPD
FAX :
Your telephone line will ring according to the ring pattern you have chosen and receive the fax automatically. Voice call :
Your telephone line will ring according to the ring pattern you have chosen. Pick up the handset to answer the call. Note: Specify the FAX pattern in the DRPD: Set FAX ring pat. in RX settings menu.

Manual RX
FAX :
The telephone attached to the machine will ring. Pick up the handset and if you hear a beep tone, press the <Color> or <Black> button on the machine to receive the fax. Voice call :
The telephone attached to the machine will ring. Pick up the handset to answer the call. Note: If you are far from your machine, you can use the remote receiving function to receive faxes. Pick up the handset of the telephone connected to the machine and press 25 (the remote receiving ID).

Ans. machine connect
FAX :
First the answering machine connected to your machine will respond to an incoming call, and then the machine will receive faxes automatically. Voice call :
The answering machine connected to your machine will respond to an incoming call. Note:

Set the answering machine to answer on the first or second ring.
The entire message should be no longer than 15

Posted on Dec 01, 2008

Anonymous

15 Answers

SOURCE: fax wont receive

1.Connect the fax to the correct phone line
2. Setting the Receive Mode- 3. Contact local phone company to check the telephone wall jack for low ring voltage. 4. Connect a different telephone line cord 5. Contact local phone company to check the telephone wall jack 6. Disable telephone service feature 7. Disconnect other device from the telephone line 8. Setting [Toner Supply Low] to "Keep Printing"

Posted on Aug 07, 2009

JeffW99

7 Answers

SOURCE: Cannot receive faxes on Canon Pixma MX870, but can send faxes

I was searching for an answer to this to make sure my new MX870 is correctly set to receive faxes. Here's one answer I came across:

First set Tel-Priority, turn off incoming ring, turn on manual/auto switch, then check how many seconds it takes for your answering machine to come on, and set it a couple of seconds after that. This should do the trick.

Posted on Oct 03, 2010

Add Your Answer

Upload

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

Loading...

Include an image. It's worth a thousand words.

prev next

Related Questions:

1 Answer

Lexmark platinum pro905 fax

If you're having problems sending faxes, make sure that the printer is connected to an active phone line. The best setup would be to connect the printer straight to a wall jack and the other end of the phone cable should be connected to the line port at the back of the printer.

If you're having receiving faxes, check the fax settings > Ringing and Answering. Check if the Auto Answer is enabled and check how many rings the fax will pick up any faxes sent to your number. If you have an answering machine connected to the same line, set the printer to pick up 3 rings higher than your fax machine. If you have a voicemail service, you'll need to get a distinctive ring feature from your phone provider.

Oct 29, 2012 | Lexmark Platinum Pro905 multifunction...

1 Answer

How do you get the fax machine to work?

First, make sure that the printer is connected to an active phone line. The best setup would be to connect the printer straight to a wall jack and the other end of the phone cable should be connected to the line port at the back of the printer.

For receiving faxes, check the fax settings > Ringing and Answering. Check if the Auto Answer is enabled and check how many rings the fax will pick up any faxes sent to your number. If you have an answering machine connected to the same line, set the printer to pick up 3 rings higher than your answering machine. If you have a voicemail service, you'll need to get a distinctive ring feature from your phone provider.

To get more information on how to setup the fax, check this manual: http://bit.ly/PCKt7z

Sep 05, 2012 | Lexmark "x264dn multifunction laser...

1 Answer

Lexmark pinnacle pro901 will not receive faxes i can send but can not receive what do I do

Are you sharing your home phone line with your fax? Do you have an answering machine or a voicemail feature in the same line?
If you have an answering machine connected to the same line as the fax, set the answering machine to answer incoming calls before the printer does. Increase the number of rings by a factor of 3 over the answering machine. For example, if the answering machine is set to pick up on 4 rings, set the printer to pick up on 7 rings.

If you have a voicemail feature in the same line as the fax, you may want to subscribe from your phone service provider for a distinctive ring pattern feature. You can program your printer to have a distinctive ring pattern and phone number for incoming faxes.

Nov 02, 2011 | Lexmark Pro901 All-In-One Inkjet Printer

1 Answer

I cannot receive incoming fax, what setting do I have to use

Please go through the following checklist:

Make sure to plug the telephone fax line from the phone jack in the wall to the Line port on the back of your printer. For more info, please refer to the Lexmark X4200 User's Guide.
Make sure the fax machine is connected to right phone jack in the wall and is assigned with the correct fax number.
If you have an answering machine connected to the same fax line, be sure to configure it so that it answers first before the fax machine (e.g. if your answering machine picks up on the 3rd ring, set your fax to pick up on the 6th ring or more)
If the line has a voicemail feature, disable it or request for a distinctive ring from your phone company.

Sep 13, 2011 | Lexmark X4270 All-In-One InkJet Printer

2 Answers

IT WILL RING BUT GOES TO ANSWERING MACHINE DOES NOT RECEIVE FAX

>first run fax test, press set up go to tools menu then select run fax test,all entries should be pass
>then check your connections, do you have one line or number for your fax and phone?or a separate line or another number for fax and another number for phone?
>let me assume you only have one number for fax and phone..
>check connections, this should be downstream connection, the fax machine using the black phone cord provided by hp should be connected directly to the phone jack using line 1 at the back of the fax and the answering machine or the telephone should be connected to ext 2 or line 2 at the back of the fax...there should be no other devices phone or answering machine connected directly to the phone jack.
>next set rings to answer on the fax machine higher than the answering machine...if your rings to answer on answering machine is 4 rings, set the fax to 6 rings...if it is a voice call the answering machine will pick it up at 4 rings then if it detects that it it a fax tone then it will transfer the call to fax.
>also check if auto answer is on in your fax
>you can check auto answer and rings to answer by pressing set up or menu button on your machine look for it in basic fax settings or advance settings
>also check if your voice prompt for your answering machine is not too short there should be like at least 5 seconds after cutting your message to allow the machine to transfer the call to the fax if it is a fax tone.

Sep 14, 2009 | HP 1040 Plain Paper Inkjet Fax

1 Answer

CANNOT RECEIVE FAXES ALL OF A SUDDEN

Check the phone line with a basic old phone plug it into the fax line do you get a good dial tone, and no noise on line. Also check the phone line call ATT and have them check the number move the fax machine to different plug. power off the wait tens second power on. check the phone line connector.

Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/normanj_7893313f0751935f

Mar 31, 2009 | Minolta Office Equipment & Supplies

2 Answers

Canon MP530 receive fax issues

Press the <FAX> button to enter Fax mode.
Press <Menu>.
Press the right or left arrow button to select [Receive mode settings], then press the <OK> button.
Press the up or down arrow to select the receive mode that best suits your needs, then press <OK>.

Ring start timing and Telephone ring length can be specified in FAX/TEL auto switch in the Receive mode settings.
If you want the telephone to ring when it receives a fax, connect a telephone to your machine and enable the Incoming ring settings in RX settings.
The phone attached to the machine may not ring depending on the telephone type you are using.

Set the answering machine to answer on the first or second ring.
The entire message should be no longer than 15

Nov 24, 2008 | Canon PIXMA MP530 All-In-One InkJet...

1 Answer

Receiving Problem

Do you have a DSL or any other digital phone line?

Are you set to "AUTO RECEIVE" ?

Call the fax machine from a regular phone and listen for fax tones.

Sep 29, 2008 | Panasonic KX-FL511 Plain Paper Laser Fax

2 Answers

Cannot receive faxes, but can send

Hello,
I can send faxes from my HP Fax 1010, but cannot receive them. I can dial the number from another phone but it will keep ringing and the machine never picks up. We have tested the phone line and all seems well. Is there some setting on the fax machine itself that I need to change in order to receive? Any assistance you can provide would be greatly appreciated.

Aug 25, 2008 | HP 1010 Plain Paper Inkjet Fax

1 Answer

INTELLIFAX 2820 NO FAXES COMING THROUGH

Oops, I disconnected from the chat with you after I said I would stay connected. If you have any other questions, feel free to ask them here. Just for our knowledge base, in case anyone else has this problem - it turned out to be a short in the phone line. When picking up the handset connected to the fax machine, there was no dial tone. When connecting the fax machine to another phone line, the dial tone returned. After swapping out the phone cord between the wall and the fax machine to be sure that wasn't the problem, Jriedel is now talking to the phone company about it.

Sep 12, 2007 | Brother IntelliFax-2820 Laser Fax