We have a Kenmore side by side #54369. The water/ice stopped working and we replaced the filter thinking this was the problem. Still not working - when we went to pop the filter out again it exploded out with pressure. The water is going into the filter but not out again. The fridge is about a year old. Thank you!
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The first thing I woulb check is the water filter itself. Water comes into the machine via the water valve, and from the valve it goes to the filter and the to its respective area, dispensor or ice maker. It's a very rare case that both the ice maker and water in the door stop working at the same time other than the filter being bad,
Most likely need to replace the water inlet valve. The water supply line should be directly connected to it. There are 2 valves bracketed together, 1 for the ice maker and 1 for the water dispencer. You will probably have to buy both valves, but want to do this anyway as the second valve will fail soon. Hope this helps.
I bought a brand new smartwater replacement filter and after a very short time, my water stopped coming through the door.. took out the new replacement filter and inserted a brand new one .. problem solved.. apparently some of the g.e. smartwater filter replacement cartridges don't have the high enough two plastic inserts which are attached to them at the top of the filter when you screw them on... if you have taken your cartridge in and out a few times, i think it wears down the plastic so it doesn't fit properly and won't put up whatever it is supposed to push up to make the water come through.. I personally think this is a g.e. problem with the replacement filters...
did you check the resevoir in the fresh food section it may be frozen. There is also a possibility that this refrigerator has a dual valve one sends water to the ice maker the other to the water dispenser it may be bad. I tried to look it up but the model number listed would not come up I think you are missing numbers best to get a complete model number from the refrigerator not the manual.