My printer is jammed and it is saying its from Tray 2 but i know it's not. We have had this problem before and it was small pieces of paper jammed throughout the machine that had torm off. How do I find these small pieces of paper???? Thank you!
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The only way to find paper remnants is to unplug the printer and inspect the paper path. It also helps to have a good focusing flashlight, skinny needle nose pliers, a can of compressed air (used sparingly) and a long thin probe. Your specific printer should be giving you jam messages with a location code as well. I?ve attached a link to an HP page containing a diagram of the 3500 paper path and the error code jam locations:
I solved this problem in my shops years ago by not letting anyone else clear jams OR insisting that any paper removed as a result of a jam is given to me. If any corners or pieces are missing I know what to look for and approximately where.
Good hunting and please don?t forget to rate this post.
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Your best method of troubleshooting is the manual sensor test as this is a generic paper jam error.
on your sensor tests:
0 = off 1 = on
A = TOP OF PAGE SENSOR B = PAPER LOOP SENSOR C = N/A D = FUSER PAPER SENSOR E = DELIVERY-TRAY PAPER-FULL SENSOR F = FUSER PRESSURE-RELEASE SENSOR G = MEDIA SENSOR H = N/A I = MP TRAY SENSOR J = CASSETTE SENSOR K = DOOR OPEN DETECTION SWITCH L = DEVELOPING ESTRANGEMENT SENSOR - CLR M = DEVELOPING ESTRANGEMENT SENSOR - BLK N = MP TRAY MEDIA POSITION SENSOR
A-F are paper path sensors - you can toggle them and watch if they change from 0 to 1. If they do, the problem is not in that area.
G can have states from 0-7 each one representing a different type of paper - shouldn't have anything to do with jamming.
hope this helps. probably a tiny piece of paper or toner somewhere. could also be a torsion spring out of position on a flag.
It appear from here that the exit sensor may be dirty and you can use canned air and blow it out.
You may also be missing the paper out sensor that is located at the bottom of the printer oposite of the paper tray when you pull it out. When the flag arm has fallin out, it will give a false paper jam error when the last sheet has printed from the tray, not knowing or detecting that the tray is now empty.
Thhis error is usually due to a dirty photcell (sensor) in the tray 2 paper feed assembly or a broken sensor flag in the same assembly. Start be removing all cartridges and the transfer belt. Look in the bottom of the printer below the lowest cartridge slot for a removeable cover. That's the area your problem is probably in. I have incuded a link to a free PDF of complete service manual below. Good luck.
I removed a small paper but it still says clear paper path. Where else am I to Look?
I tried to check out your diagram but the link is broken. I can't find any small pieces of paper, but my printer still thinks it's jammed. Help!
small pieces of paper jam
I have the same problem, and this printer is really clean. The help guides you through removing the yellow and magenta (bottom two) toners, and turning a green thumb wheel to drive out a jammed sheet. Nothing in there.
There seems to be wear on the picks for the tray 2, but the paper isn't even getting picked as if it's trying to feed.
PAPER JAM,13.20.00 ERROR OBSERVATION.
There is a paper jam in my tray 2 and it says to check the paper guides and make sure there is not a jam. There is no jam and we have turned on and off the machine.
printer sucked in about 25 pieces of paper can,t get out