I had a paper jam and I took the back off and this
Step one: Remove any loose paper
Remove all loose paper from the input and output trays.
1. Turn off the product.
2. Unplug the power cord from the back of the product.
3. Push the button on either side of the rear-access panel or the duplexer (two-sided printing accessory) and then remove the panel or duplexer.
4. Find any jammed paper inside the product, grasp it with both hands, and then pull it out of the product, toward you.
5. If the product has a duplexer, push the latch on the top of the duplexer and lower its cover.
6. Carefully remove any jammed paper.
7. Close the cover.
8. Reinsert the rear-access panel or the duplexer into the product.
9. Plug the power cord back into the product.
10. Turn on the product.
Step three: Open the top cover and clear the jam
1. Turn off the product.
2. Unplug the power cord from the back of the product.
3. Open the carriage access door. The carriage moves to the right side of the product.
4. Gently pull the paper out of the rollers.
5. After clearing the jam, close the carriage door.
6. Plug the power cord back into the product.
7. Try printing a document.
· If the issue is resolved, do not continue troubleshooting.
· If the issue continues, proceed to the next step.
Step four: Clear the jam from paper tray 1
1. Remove all paper from the output tray.
2. Turn off the product.
3. Unplug the power cord from the back of the product.
4. Lift the output tray and then check for jammed paper in input tray 1.
Use these steps to remove any jammed paper.
a. Raise the output tray.
b. Grasp the jammed paper and pull it out of the product, toward you.
c. Lower the output tray.
5. Plug the power cord back into the product.
6. Try printing a document.
· If the issue is resolved, do not continue troubleshooting.
· If the issue continues, and if paper tray 2 is not installed on the product, proceed to 'Step six: Clear the jam from the automatic document feeder (ADF).'
· If the issue continues, and if paper tray 2 is installed on the product, proceed to the next step.
Step five: Clear the jam from paper tray 2
1. Remove all paper from the output tray.
2. Turn off the product.
3. Unplug the power cord from the back of the product.
4. Lift the product off tray 2.
5. Remove the jammed paper from the bottom of the product or from tray 2.
6. Reposition the product on top of tray 2.
7. Plug the power cord back into the product.
8. Try printing a document.
· If the issue is resolved, do not continue troubleshooting.
· If the issue continues, proceed to the next step.
Step six: Clear the jam from the automatic document feeder
1. Turn off the product.
2. Unplug the power cord from the back of the product.
3. Remove the ADF input tray and open the ADF cover.
4. Remove the jam cleanout part. With both hands, lift up on the two handles until the part unsnaps. Rotate and lift the cleanout part and then set it aside.
5. Lift the green lever attached to the pick mechanism and then rotate it back until it stays open.
6. Check the ADF paper path for jammed paper.
7. Check for jammed paper where paper enters the ADF paper cleanout.
o If the paper comes out with gentle pulling, proceed to step 9.
o If the paper does not come out with gentle pulling, follow these instructions.
1. Open the ADF, and then use both hands to gently loosen the paper.
2. When the paper is free, gently pull it out.
3. Close the ADF.
8. Lower the green lever.
Reinstall the jam cleanout part. Push down on the two tabs until the part snaps into place.
9. Replace the ADF input tray.
10. Check the following to make sure that the ADF frame and parts are secure and correctly set up.
o Make sure that the ADF frame is secure and attached correctly.
o Make sure that the ADF cleanout part attachment is secure. If it is loose, push down on the two tabs until the part snaps into place.
o Make sure that the ADF pick mechanism is secure. Lift the green lever attached to the pick mechanism and then rotate it back until it stays open.
Make sure that the two-catch is holding the roller mechanism securely in place and that the stack stopper is in the correct position.
1 - Stack stopper
2 - Two-catch
11. Plug the power cord back into the product.
12. Turn on the product.
13. Try printing a document.
· If the issue is resolved, do not continue troubleshooting.
· If the issue continues, proceed to the next step.
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