I have a 160GB USB 2.0 hardrive from Fantom Drives, bought on 9/30/06. It was working fine till recently when it stopped working. When I connect the hard drive to my USB port, and click on new hardware, it shows a external drive connected, but I cannot see the hard drive on "My Computer". I tried using Device Manager but it does not show up there too. I have tried this with all my USB ports. I have a Windows XP 2002 SP 2. I tried connecting to an old Windows 2000 laptop also but got the same problem.
2009 06 30 - I just had a similar problem. The Fantom external drive was working fine, but I had to shut down due to a thunderstorm. When I restarted the PC, the drive was not showing up. WHAT I FOUND: First, I didn't find this solution anywhere - everything seemed to point to a new install (or at least how to reformat and start over.) BUT, I right clicked on Computer, Manage, Disk Management - it still didn't show. On the right, under More Actions, I clicked 'rescan disks'. Now it shows up! And all of my data is right there. Whew!
Here is a step by step process of what to do on fantom's website: http://www.fantomdrives.com/support/faqs/hdfaqpc.php4#8 There are a couple of other listings there that "should" help you out, but they were asking you to do things that you weren't able to access in the first place. I'm hoping that the link that I provided helps you out regardless.
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