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Could be the Power supply. You can remove it with one screw on the back where you plug it in. Slide it out and replace it. If you can Find parts. HP doesn't seem to like to help with part numbers. buggers only try to sell you a new printer.
Here is a link to the Hp Website where you can find the Proper Drivers and Software
Be sure to select the proper OS (i.e. Vista, Vista 64 bit) berfore downloading and instaling
There are two models, Check your printer model number and select the correct link.
the printer should have software installed enabling you to opt, for a printer-ink cartridge change.
If the cartridge has a chip fitted, it may be discharged.
The chip is supposed to be charged up, for the printer to recognise the newly installed cartridge.
view your settings in control panel/printer/properties to see what options you have available.
This is usually do to a sensor, your correct on that, thers usually a plastic piece that indicates theres paper and its broken or worn.
The other thing is that it may be the little rubber grabber is worn and not grabbing the paper, so the printer thinks thers no paper because nothings going through. These parts can be orderd but are usually costly depending on the printer. If its under warranty, take it back.
Also, check the trey and make sure it isnt a I.D.10.T error and you just set the paper to legal or something. I've made that mistake before.
My HP 3310 wil not print black. The color prints fine. Spent 2 hours on the phone with HP support only to be told to buy a new printer. The machine is less than 2 years old. There must be a way to repair this. Any ideas? Barbara