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kristie allen Posted on Aug 03, 2012
Answered by a Fixya Expert

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Error message?!?! while trying to update my tomtom, it says error writing file on number 2 of the 7 step download. how do i fix it?

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Jeff P.

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  • Expert 62 Answers
  • Posted on Aug 26, 2013
Jeff P.
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If this is a firmware update, use MyTomTom application and delete the firmware and try again.

5 Related Answers

Anonymous

  • 1153 Answers
  • Posted on Nov 25, 2007

SOURCE: Tomtom One 3rd Edition will not update US/Canada Map

sounds like you don't have enough space to download.

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Anonymous

  • 112 Answers
  • Posted on Feb 27, 2008

SOURCE: downloading tomtom HOME 2

Hi rayncate.
64 bit vista is supported.
please let me know the exact error message you are getting.
There are a number of things that could be the issue.

Anonymous

  • 515 Answers
  • Posted on Aug 05, 2008

SOURCE: Tomtom One won't work after update

http://www.tomtom.com/support/index.php?Language=1&query=red+cross&FID=1898

Anonymous

  • 1 Answer
  • Posted on Mar 19, 2009

SOURCE: Upload latest western europe map v7.20 to TOMTOM 700 not possible

I have managed to solve the problem of loading a new map on my Go700 using a Mac. I discovered that Tomtom is incompatible with the Leopad operaying system, despite the protestations of the idiots at Tomtom ,so I reverted to an older Mac using Tiger.
Taking the instructions given to crinold, I tried to erase the disc on the 700 using home 1.5 - and it didn't work. So I went to disc utilities, highlighted and erased the Tomtom disc, and opened home 2,5. After being refused entry several times, like being told to load an already loaded device, I persevered, and managed, slowly, to add the map I had bought for 78 euros. T]One point oif interes is that when I bought the map, they site stated it would cost 63 pounds sterling, but switched it to euros when the invoice arrived. at a rate very favourable to Tomtom - funny, that.
This is sharp practice,probably illegal in many countries,, but, to be honest, dealing with the mysterious Tomtom company is so frustrating, that I don't have the time or inclination to fight them for the money they cheated from me.
How they survive with such an awful product and extremely bad after sales service is hard to understand - perhaps they won't ... we live in hope.

Anonymous

  • 1 Answer
  • Posted on May 25, 2009

SOURCE: can not update, cause pndnavigator file error

I have been trying to get a free update and not having much success. Can you please help me?
I bought my tom tom about 6 mts agow and am having trouble finding places as the tom tom is directing me the wrong way because of road changes. I thought the update would help me. But can't get the right programe I am confused.....

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1helpful
6answers

Error 3194 when i try to restore or update my iphone 4s ios 7.1

Hi, This is probably too late but I really hope this can help you or others.
FoneDog - iOS System Recovery
software is the easiest solution so far that we put it on top to let you know that FoneDog - iOS system recovery fixes error 3194 without any data losses and compatible with all iPhone models, iPads and iPod Touch. Here are the steps on how to use FoneDog Toolkit:
Step 1: You need to Download, Install and then Launch FoneDog -iOS System Recovery software
Step 2: Make sure that FoneDog - iOS system recovery detected your iPhone
Step 3: Proceed to "System Recovery"
Step 4: Confirm device in System Recovery module
Step 5: When the download is complete, the repair process starts
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More information you can see: How to Fix iTunes Error 3194 or iPhone Error 3194
Hope it can help you! How to Fix iTunes Error 3194 or iPhone Error 3194
0helpful
1answer

Why does my tomtom keep going back tro demo mode

unfreeze tomtom sat nave

frozen tomtom

To fix the errors, you must run the TomTom Clear Flash tool. This tool clears the flash memory on your navigation device.
Select your operating system:
Windows To download and install the TomTom Clear Flash tool on your navigation device, follow the steps below.
Note: The download steps apply to Internet Explorer 8. The download steps may be different if you are using another browser.

  1. Download the TomTom Clear Flash tool: Note: The download procedure applies to Microsoft Internet Explorer 8. The download procedure may be different if you are using another browser.
    1. Click the Download button. downloadbutton.gif TomTom Clear Flash tool for Windows (EXE)
    2. Click Save.
    3. Select the Desktop and click Save again.
    4. Click Close.
    5. Connect the navigation device to the computer:
      1. Turn off the device.
        Note: If the device is connected to the computer, for example for charging, disconnect the device.
      2. If the device uses a memory card (SD card), insert the memory card into the device slot.
      3. Connect the device to the computer.
      4. Switch on the device. The computer detects the device.
      5. Run the TomTom Clear Flash tool:
        1. Double-click the file clear_flash.exe, which you can find on your computer's Desktop.
        2. Select the language. Read the Licence Agreement, then select I Agree. Click Continue or 1751_01.gif.
        3. Install TomTom Clear Flash is already selected. Click Continue or 1751_01.gif.
        4. Click Continue or 1751_01.gif.
        5. Click 1751_01.gifagain to start the installation.
          When the installation has finished, the message Installation complete is displayed.
        6. Click OK or 1751_01.gif.
        7. Click 1751_01.gifagain.
this worked for my device where NOTHING else would, the original problem seems to come from updates. My device does not keep its settings What should do
0helpful
2answers

It shows a 'X' mark

the other users who faced the same error tried this instructions and solved the problem as follows:-- We have a result!
After calling the helpline to find it was number unobtainable! I returned the unit to Halfords who called another helpline number. They took my e-mail address and when I returned home an e-mail was waiting with the following instructions which worked.
I now have a fully functioning TomTom! Thanks for the advice fellas:

Thank you for contacting TomTom Customer Support.

In this email you will find the solution for the error on your TomTom. This solution can be used in the following situations:

• The device hangs in the start screen (splash screen)
• An SD-card with a red cross is displayed on the screen
• A picture with a red dot and white cross is displayed
• The device can’t be turned off

If you haven't already done so, please download and Install TomTom Home from http://www.tomtom.com/7602

If you don’t have a full backup of your TomTom yet we advise you to make one before continuing with the steps in this email. You can make a backup by following the steps below:

1. Reset your TomTom device: http://www.tomtom.com/6965 and connect it to your computer.
2. Click on 'Backup and Restore -> Backup' in TomTom Home 2.0
3. Enter a name for the backup and click [OK]
• IMPORTANT: When the software is asking to delete parts from the backup click [NO]

After the backup is made you delete the files from the root directory of the TomTom. Follow the steps below to do this:

1. Reset your TomTom device: http://www.tomtom.com/6965 and connect it to your computer.
2. Open My Computer in Windows, or Finder in Macintosh from your desktop and turn on your TomTom device.
3. On your screen a new removable disk appears, this is your TomTom device, click on the disk to open it.
4. You will see a list of folders and a list of loose files
5. Delete all of the loose files. IMPORTANT: The folders with their content must NOT be deleted.
5. Close the window when all files are deleted by clicking on the [x].

Next we will reinstall the application via TomTom HOME.

1. Start TomTom HOME on your computer
• TomTom Home should automatically check for updates and prompt you to install them, if not:-
2. Click on 'Update my device'. If you get the message 'No Items Available', or there is not an application to download, click on 'Add Maps, Traffic, Voices etc -> Items on my computer', select the application and click on 'Add'.
3. Select the Application update.
4. Click on 'Device -> Disconnect Device', then turn off your device when it is done installing and disconnect it from your computer.
5. On a PC, in the System Tray by the computer clock, click on the 'Safely Remove Hardware' icon and disconnect the TomTom also in this way.

When switching on the device it should boot as normal again.
3helpful
1answer

Unable to update Tom Tom in windows vista keep getting error 1060 any solutions?

perform the following:
type the following three lines in to the Command window:


%SystemDrive%
cd "%ProgramFiles%\TomTom HOME 2"
xulrunner\HOMERuntime.exe -app xul\application.ini


To avoid having to type these lines every time you start HOME:

Right-click your desktop and choose New > Text Document - enter the commands provided above and then save the file as RunTTH.bat
copy this file to the TomTom HOME 2 folder in C:\Program Files (you will require Administrator rights to do this)
in the Start menu, right click on the TomTom HOME 2 icon.
select Properties
in Target, change "C:\Program Files\TomTom HOME 2\TomTomHOME.exe" to "C:\Program Files\TomTom HOME 2\RunTTH.bat”

The icon will change and HOME 2 should now run normally on your PC.
Please note that links like "Send to TomTom device" or "Add to TomTom" won't work because they rely on TomTomHOME.exe (which this workaround by-passes).
A full fix for this error will be implemented in a future HOME update.


NOTE: for 64 bit Vista change the second line of code to:

cd "%ProgramFiles(x86)%\TomTom HOME 2"
0helpful
1answer

I have red x flashing have tried to reset think it;s frozen

On your device you may have a corrupt file that is causing the issues that you are experiencing. The solution to this is to completely remove the software from your device and reinstall it again as described in the steps below. Please ensure that you have the latest TomTom Home software installed on your computer:-

You can download and install the latest version of TomTom HOME from the following link:
http://www.tomtom.com/home

Once you have the latest version of TomTom Home installed, please follow these steps:-

STEP 1. Creating a Manual backup of your TomTom

• Charge your unit for at least two hours (preferably via the home charger)
• Perform a reset on your device (see: http://www.tomtom.com/6965 )

If you have not made a backup yet you can do so by making a manual backup of your TomTom. To do this, please look at the following web page:-

http://www.tomtom.com/3171#backup

• Connect your TomTom to the computer
• Open My Computer, you should see the TomTom as a removable drive, double click into it. (on a mac you will see the TomTom as a disk drive on your desktop)
• You will see a list of files and folders.
• Copy all of the folders on the TomTom, one by one to the backup folder.
• This can take up to 1 hour to complete depending on the device.
• If you get any error messages while copying, move on to the next folder and copy that to the backup folder.
• If possible, please make a note of any error message that occur while copying the folders, and make a note of which folder causes the error message.

IMPORTANT: We advise you to follow the next steps ONLY if you have made a successful backup of your device as described in step 1. If you are unable to complete step 1, please reply back with a list of yellow folders that you have managed to successfully copy to your PC and also reply back with any error messages that you receive at this point.

STEP 2. Format the hard-disk,

• Open 'My Computer'
• Right click on the TomTom icon (the device should be seen in drive E,F,G,H,I etc) and select 'Format'.
• Do a full format by selecting FAT 32 and click on Start, do not select 'quick format'. The TomTom is now formatted.
• Disconnect the TomTom from the computer and switch it on. It will load up with a red cross on the screen.
• Reset the TomTom with a paperclip in the reset hole for 30 seconds, see http://www.tomtom.com/6965 in how to do this.
• Once Reset, switch the TomTom off, disconnect it from the computer and then switch it back on again, it will still show a red cross on the screen.

STEP 3. Restore the Folders to the TomTom

• Connect your TomTom back to the computer and make sure it is switched on
• Go to your backup folder on your desktop, double left click into it. You will see all of your backup folders.
• Copy the folders one by one to the TomTom by right clicking on the folder, select copy then open My Computer, double left click onto the TomTom drive and choose paste.
• Turn the device off (with the on/off switch) and disconnect it from the computer.
• Switch the TomTom back on.

STEP 4. Update your device

• Open TomTom Home
• Connect your device to the PC
• A list of updates should appear, if not, click on Update my Go
• Select only the program application update.
• Click on Update and Install.
• Once Installed, open TomTom Home
• Click on 'Device -> Disconnect Device'.
• Turn the device off (with the on/off switch) and disconnect it from the computer.
• Switch your TomTom On to complete the installation.

The Application is now installed, and your TomTom should now be working.

STEP 5. Run the Clear Flash Tool

• Connect your TomTom to the computer
• Close TomTom Home. (on a PC, make sure you close TomTom Home from the system tray in the bottom right hand corner of your screen by the computer clock)
• Download and run the clear flash tool from : http://www.tomtom.com/updates/clear_flash/clear_flash.exe Make sure your TomTom is connected to the computer and switched on when you do this.

• Once Installed, open TomTom Home
• Click on 'Device -> Disconnect Device'.
• Turn the device off (with the on/off switch) and disconnect it from the computer.
• Switch your TomTom On to complete the installation.

The Application is now installed, and your TomTom should now be working.

* IMPORTANT *
If you have any issues with copying the contents of the TomTom to your PC and back again, please let us know and state what error messages, if any, that there are.
Please reply back with the details of what happens.
1helpful
2answers

Can not use computer voices on my tomtom 520t

On your device you may have a corrupt file that is causing the noise distortion when you use the computer voices. The solution to this is to completely remove the software from your device and reinstall it again as described in the steps below. Please ensure that you have the latest TomTom Home software installed on your computer:-

You can download and install the latest version of TomTom HOME from the following link:
http://www.tomtom.com/home

Once you have the latest version of TomTom Home installed, please follow these steps:-

STEP 1. Creating a Manual backup of your TomTom

• Charge your unit for at least two hours (preferably via the home charger)
• Perform a reset on your device (see: http://www.tomtom.com/6965 )

If you have not made a backup yet you can do so by making a manual backup of your TomTom. To do this, please look at the following web page:-

http://www.tomtom.com/3171#backup

• Connect your TomTom to the computer
• Open My Computer, you should see the TomTom as a removable drive, double click into it. (on a mac you will see the TomTom as a disk drive on your desktop)
• You will see a list of files and folders.
• Copy all of the folders on the TomTom, one by one to the backup folder. DO NOT copy the 'Loquendo' folder.
• This can take up to 1 hour to complete depending on the device.
• If you get any error messages while copying, move on to the next folder and copy that to the backup folder.
• If possible, please make a note of any error message that occur while copying the folders, and make a note of which folder causes the error message.

IMPORTANT: We advise you to follow the next steps ONLY if you have made a successful backup of your device as described in step 1. If you are unable to complete step 1, please reply back with a list of yellow folders that you have managed to successfully copy to your PC and also reply back with any error messages that you receive at this point.

STEP 2. Format the hard-disk,

• Open 'My Computer'
• Right click on the TomTom icon (the device should be seen in drive E,F,G,H,I etc) and select 'Format'.
• Do a full format by selecting FAT 32 and click on Start, do not select 'quick format'. The TomTom is now formatted.
• Disconnect the TomTom from the computer and switch it on. It will load up with a red cross on the screen.
• Reset the TomTom with a paperclip in the reset hole for 30 seconds, see http://www.tomtom.com/6965 in how to do this.
• Once Reset, switch the TomTom off, disconnect it from the computer and then switch it back on again, it will still show a red cross on the screen.

STEP 3. Restore the Folders to the TomTom

• Connect your TomTom back to the computer and make sure it is switched on
• Go to your backup folder on your desktop, double left click into it. You will see all of your backup folders.
• Copy the folders one by one to the TomTom by right clicking on the folder, select copy then open My Computer, double left click onto the TomTom drive and choose paste.
• Turn the device off (with the on/off switch) and disconnect it from the computer.
• Switch the TomTom back on.

STEP 4. Update your device

• Open TomTom Home
• Connect your device to the PC
• A list of updates should appear, if not, click on Update my Go
• Select only the program application update.
• Click on Update and Install.
• Once Installed, open TomTom Home
• Click on 'Device -> Disconnect Device'.
• Turn the device off (with the on/off switch) and disconnect it from the computer.
• Switch your TomTom On to complete the installation.

The Application is now installed, and your TomTom should now be working.

STEP 5. Run the Clear Flash Tool

• Connect your TomTom to the computer
• Close TomTom Home. (on a PC, make sure you close TomTom Home from the system tray in the bottom right hand corner of your screen by the computer clock)
• Download and run the clear flash tool from : http://www.tomtom.com/updates/clear_flash/clear_flash.exe Make sure your TomTom is connected to the computer and switched on when you do this.

• Once Installed, open TomTom Home
• Click on 'Device -> Disconnect Device'.
• Turn the device off (with the on/off switch) and disconnect it from the computer.
• Switch your TomTom On to complete the installation.

STEP 6. Install a computer voice

• Connect your TomTom to the computer
• Open TomTom Home
• Click on 'Add maps, traffic and voices -> computer voices
• select the voice of Kate and install it.


The Computer voice is now installed, and your TomTom should now be working.
2helpful
1answer

My 720 frozen

This solution can be used in the following situations:

• The device hangs in the start screen (splash screen )
• An SD-card with a red cross is displayed on the screen
• A picture with a red dot and white cross is displayed
• The device can’t be turned off

If you haven't already done so, please download and Install TomTom Home from http://www.tomtom.com/7602

If you don’t have a full backup of your TomTom yet we advise you to make one before continuing with the steps in this email. You can make a backup by following the steps below:

1. Reset your TomTom device: http://www.tomtom.com/6965 and connect it to your computer.
2. Click on 'Backup and Restore -> Backup' in TomTom Home 2.0
3. Enter a name for the backup and click [OK]
• IMPORTANT: When the software is asking to delete parts from the backup click [NO]

After the backup is made you delete the files from the root directory of the TomTom. Follow the steps below to do this:

1. Reset your TomTom device: http://www.tomtom.com/6965 and connect it to your computer.
2. Open My Computer in Windows, or Finder in Macintosh from your desktop and turn on your TomTom device.
3. On your screen a new removable disk appears, this is your TomTom device, click on the disk to open it.
4. You will see a list of folders and a list of loose files
5. Delete all of the loose files. IMPORTANT: The folders with their content must NOT be deleted.
5. Close the window when all files are deleted by clicking on the [x].

Next we will reinstall the application via TomTom HOME.

1. Start TomTom HOME on your computer
• TomTom Home should automatically check for updates and prompt you to install them, if not:-
2. Click on 'Update my device'. If you get the message 'No Items Available', or there is not an application to download, click on 'Add Maps, Traffic, Voices etc -> Items on my computer', select the application and click on 'Add'.
3. Select the Application update.
4. Click on 'Device -> Disconnect Device', then turn off your device when it is done installing and disconnect it from your computer.
5. On a PC, in the System Tray by the computer clock, click on the 'Safely Remove Hardware' icon and disconnect the TomTom also in this way.

When switching on the device it should boot as normal again.
2helpful
3answers

On installing tomtom home on my computer this message comes up homeruntime.exefailed with error 0 process failed to start up correctly

These instructions worked for me with WinXP SP3, how they fair for Vista I can't say.
-------------------------------------------------------

To solve any issues with Connecting to TomTom Home and/or using the 'Operate my device' feature of TomTom, please do the following:-

STEP 1 Uninstall TomTom Home

- Disconnect your TomTom from your computer.
- Click on Start -> All Programs -> TomTom
- Uninstall All versions of TomTom Home from your PC
- Once Uninstalled, Open 'My Computer'.
- Right click on your 'C' drive and click on 'Search'
- in the boxes below where it says 'All or part of the filename', type 'Navcore' in this box.
- Further down, click on 'More Advanced Options'
- Make sure 'Search System Folders' and 'Search Hidden Files and Folders' are ticked.
- Click on Search

When the search has completed. Delete any files or folders that are found in the search results. Once complete, we need to remove any items on your PC that refer to TomTom, to do this:-

- Open 'My Computer'.
- Right click on your 'C' drive and click on 'Search'
- in the boxes below where it says 'All or part of the filename', type 'TomTom' in this box.
- Further down, click on 'More Advanced Options'
- Make sure 'Search System Folders' and 'Search Hidden Files and Folders' are ticked.
- Click on Search

When the search has completed. Delete any files or folders that are found in the search results.

Once done, reboot your PC.

STEP 2 Perform Some PC Maintenance.

- Empty your Recycle Bin, on your desktop, right click on the recycle bin and choose 'Empty'.

Note: I chose not to perform the Disk Cleanup and Defragmentation, I didn't think that it was a necessary step, but perhaps I am wrong.

- Go to Start -> All Programs -> Accessories -> System Tools
- Do a Disk Cleanup, in the disk cleanup options, make sure all the items are ticked. You will see this after it has analyzed your PC.
- Once finished, do a Disk Defragment.
- When the Disk Defragment has finished, please reboot your computer.

These procedures can take a while to complete, depending on the status of your computer.

STEP 3 Install TomTom Home 2.3

- Click on http://download.tomtom.com/sweet/app...2winlatest.exe
- You will now be prompted to download and install TomTom Home 2.3
- Once Installed, please reboot your PC

STEP 4 Open TomTom Home

- Open TomTom Home without the device connected. Do you get any error messages at this point?
- Connect your TomTom to one of the USB ports on the back of your PC
- Switch the TomTom on. Do you get any error messages at this point when you open TomTom Home?

--------------------------------------------------------
Hopefully these steps should resolve a majority of the issues encountered when starting TomTom Home and getting the "HOMEruntime.exe failed with error 0: Process failed to start up correctly" error message.

Regards.
1helpful
1answer

Upload latest western europe map v7.20 to TOMTOM 700 not possible

I have managed to solve the problem of loading a new map on my Go700 using a Mac. I discovered that Tomtom is incompatible with the Leopad operaying system, despite the protestations of the idiots at Tomtom ,so I reverted to an older Mac using Tiger.
Taking the instructions given to crinold, I tried to erase the disc on the 700 using home 1.5 - and it didn't work. So I went to disc utilities, highlighted and erased the Tomtom disc, and opened home 2,5. After being refused entry several times, like being told to load an already loaded device, I persevered, and managed, slowly, to add the map I had bought for 78 euros. T]One point oif interes is that when I bought the map, they site stated it would cost 63 pounds sterling, but switched it to euros when the invoice arrived. at a rate very favourable to Tomtom - funny, that.
This is sharp practice,probably illegal in many countries,, but, to be honest, dealing with the mysterious Tomtom company is so frustrating, that I don't have the time or inclination to fight them for the money they cheated from me.
How they survive with such an awful product and extremely bad after sales service is hard to understand - perhaps they won't ... we live in hope.
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