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You can purchase replacement remotes from Bose on the product page under the accessories panel: http://www.bose.com/controller?url=/shop_online/digital_music_systems/sounddock_systems/index.jsp
You can purchase the remotes directly from Crimestopper or call them to direct you to a dealer near you. Their contact and order information can be found at this link:
I had a remote that didn't work and I found the 561r complete remote start system on ebay for $32.00 including shipping so I bought that and within 2 minutes had the new remote programed and now I have the main unit in case mine goes out also.
contact philips customer care: General Support 1-888-744-5477
Monday - Saturday 8:00 AM - 11:00 PM EST
Sunday 9:00 AM - 6:00 PM EST
Excluding Major Holidays
I could not locate a model # for the remote
Cheers!
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