Just recently while my wife was printing, the printer fed multiple sheets of paper at one time and jammed. My wife pulled out the jammed paper and now the printer will not feed at all. It starts to print, but the paper feeder won't engage. The noise that usually tells me that the paper is being fed is not there at all. Is this a fixable problem or do I need a new printer.
These are basically throw away printers. But you might try checking the paper path. There are small plastic "arms" that guide the paper as its picked up and goes throught he printer. Sometimes one of these may get stuck in a position that makes the printer think there is paper in the path somewhere.
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Have you tried cleaning the paper feed roller(s)? Either soap & water OR isopropyl alchohol with a cotton ball will do, just make sure the rollers are dry before trying to print again, otherwise damage to imaging unit (drum/toner unit) could occurr. If the printer doesn't feed in the first place, the printer thinks it has a jammed paper, thus opening paper tray and front cover resets misfeed/ jam condition. Let me know your progress....Tim
Was the printer feeding multiple sheets at the same time, so that the sheer thickness of the wad caused the jam? If so, look into the slot where you load paper (this is called the automatic sheet feeder or ASF). You should see a small roller with a rubber coating. This is what pulls the sheets into the printer. Put one sheet of paper into the ASF and do a print. The Windows test print facility is convenient for this: start-control panel-printer and faxes, then right click your printer icon and select properties, then test print). If this works OK, put two pages into the ASF, then three etc. Observe what happens. If at some point more than one page is pulled in, it infers that the ASF is not working properly, in which case you will need to consult a technician (or have a go yourself at dismantling the printer). If the one-two-three-four etc page test doesn't produce a multiple feed, all it probably means, is that static electricity is holding the sheets tightly together. Make sure when you put a wad of paper into the ASF it has been fanned.
Report back on what you find, or if you have any queries on the above.
2 possible solutions. 1 The paper itself. Check that the paper tray
is not overfull. this can cause multiple sheets to feed through. Also
make sure that you use good quality paper suitable for the particular
type of printer. Always keep the paper dry Damp (not wet) paper will
also cause the sort of problem you describe. another good reason for
not keeping to much paper in the paper tray. Paper will keep better in
the packet than in the tray. Always store the paper in the packet in a
warm dry place. I keep mine near a radiator and away from the Air con.
The printer driver. Download the latest driver for your printer from
the manufacturer and update the printer driver, via the control
panel/printers. If you don't know how to do this you can simply
uninstall the printer and then install it again using the new printer
. Switch off the
printer and disconnect the power supply. Allow any residual charge
inside the all-in-one printer to dissipate before putting your hands or
any metal tools inside the chassis.
2. Pin down the exact
location of the jam. The 3 hot spots for a jam are before a sheet
completely leaves the paper tray, anywhere between the feed tray and
print carriage or between the print carriage and output tray.
3. Take off the front
paper tray if the sheet jammed while still in the front area of the
printer. If here, you should be able to see most of the paper.
4. Pull the sheet with
both hands and steady pressure. Do not tug as you might rip the paper,
leaving a piece deeper inside the machine.
5. Open the back panel to reach paper jammed between the feed-tray area and print carriage. Carefully remove the jammed paper.
6. Use the carriage
access door to get at a jam further inside the printer. You may need to
remove the print carriage to get to the jam.
7. Replace all parts and
return any access panels to their closed and locked positions. Plug
your printer back in and flip the power switch.
Something probably fell into that tiny pinch of an area where the paper goes. I have found everything from a Tostito crumb to a chip of drywall blocking my paper feed. Flip your machine over, poke it if you have to, and shake it around til the little bugger falls out.