Question about Magellan RoadMate 360 GPS Receiver

1 Answer

Continual restarting when mapping

Whenever I get in my car, the GPS turns on. It goes through the series of start-up modes; the "Magellan" start-up screen, then the User 1, User 2, and User 3 screen, then the Map, Select Address, List Address, Points of Interest and whatever else. This is where it gets hairy, the next screen is when it is suppose to be a map of where you are at. Everytime it gets to this point, it restarts. When I enter an address, it will go through the whole series, (address, town, route, shortest distance - whatever) you can see the lines for mapping the route and when the screen is suppose to change to the map, it restarts. At first I thought it was because it was cold, because after a short time it will start mapping. Sometimes it will take 20 minutes for it to get to a map, then when I put in an address, at that certain screen it will restart. Now? Forget it. I turned the unit off for good. I use this for work - everyday! I can't find any information regarding this issue. I couldn't possibly have worn it out. What is up with this?

Posted by Louise Walker on

  • Louise Walker May 05, 2007

    An update to this problem. Since this date, I have returned the unit to Magellan 2 times and both times they couldn't fix it. It was very frustrating to have to talk to these people, they want to know if the unit is in front of you. If I'm calling from our home phone, chances are its not. why would I waste my minutes from a cell phone to hold or repeat something a dozen times? Anyway, after receiving the unit the second time, it didn't work, no surprise there. I was so mad I asked my husband to call. They wanted to do a troubleshooting session. Hmmm, maybe they should have done that before sending it back. No surprise - didn't work. So now they are sending another unit, of course not the one I have because they don't have any more of them, but an upgraded one. Lets see how long this lasts.
    So heads up, if this happens to you, be prepared to resend the unit several times before they finally send you a new one. unfixable!!

  • J L D Nov 04, 2007

    1. it happen to me to how can i get it to start mapping right away it want it just stay at the same map address i just cut it off and on but it stay the same address how can i get it to start mapping right away



1 Answer


  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

My Roadmade firmware is version 1.81. I had the same problem. I called them and they didn't help with anything. I went to Magellen's site and downloaded the firmware upgrader (which is 1.81), and reflashed my device with it (Yes, it's the same version as it was before). Perhaps a file was corrupted in my unit or something, because after updating my firmware (to the same version), it started to work.

Posted on Aug 02, 2007


Add Your Answer


Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Change my magellan roadmate from canada to usa

This model does not have map coverage of Canada. This model was designed for us only in the US. The models in that series with Canada maps were the RoadMate 1212, 1412, and 1430.

Oct 12, 2014 | Magellan Roadmate 1200 Car GPS Receiver

1 Answer

Magellan Roademate 5045 frozen on map screen. Is there any way of restarting it? There is no small hole for a reset button and I tried holding the power slider for ten seconds. No luck

I had exact same 'Magellan 5045 frozen' problem. Here is how I fixed it. Go to Download and install Magellan Content Manager. Plug in your GPS. If content manager does not activate automatically, start it manually, like any other windows program or by right clicking on its icon. You will be asked to register your device and its serial number, etc.
After registering, if Content Manager fails to take you directly to the download location for your device, along the top of the Magellan web pages you will see a set of tabs, one of those is 'Support'. This is a pull-down menu. Select Manuals and Software update. This then takes you to their 'Support' web page. On the support web page, click on the 'Manuals and Software Downloads' button. This will take you to a page where you will be asked to select from four Download Categories. For the roadmate 5045 and similar gps intended to be used in an auto, select 'Magellan Vehicle Navigation'. This will take you to another page where you will have to select from three product series. For the 5045 series, select 'Roadmate Series'. This is another pulldown where you will have to select your product number, e.g., Roadmate 5045. This will finally take you to a page where you can select software and map updates. You will have to connect your Roadmate gps to your computer via USB and you will have to register. It is confusing because you will get incorrect and irrelevant statements like your device failed to register. It is somewhat quirky but if you follow the instructions and you have a wideband cable or FIOS internet connection, the upgrade to the software and the maps takes about 30 minutes. Do unplug your RoadMate from the USB unless asked to do so by the Content Manager program. After the software and maps update, the Roadmate 5045 worked like better than new for me.

Jan 06, 2011 | Magellan 5045 GPS Receiver

1 Answer

Purchesed download for magellan western canada map and cannot download to my triton 400 gps

Hopefully the download is an .imi or .rmp file and the serial number is matched to your GPS. If so, just move the map to your SD card under the folder /MAP_DATA. Start your GPS and activate it.

The map has to be authorized by Magellan so make sure it is to your GPS serial number.

Jan 05, 2011 | Magellan Triton 400 Handheld GPS Receiver

2 Answers

My magellan triton 500 will not fully turn on. It statrts to load the bat goes all the way and then freezes. I can not turn it off either.

You need to reset the magellan triton 500, then it will fully come on and stay on. To reset this type of magellan. What you have to do is to take out the battery and reinstall it back in. That should do the job for you, and if that does not solve the problem, then you have to back up the maps on a computer then format the triton then restore the software and maps back on it. Now am assuring you that will do the job.
Hope this information helped you.

Dec 23, 2010 | Magellan Triton 500 Handheld GPS Receiver

2 Answers

My magellan back ground changed from light blue to brown...why?

It could be the default settings when it goes to the night mode.

Dec 25, 2009 | Magellan Maestro 4250 GPS

1 Answer


try updating the firmware from the magellan website that fixed mine.

Oct 29, 2008 | Magellan eXplorist 210 GPS Receiver

4 Answers

Magellan Maestro 3100 locks

You can try a hard reset. Hold in the reset button (left side of unit, use a pin or toothpick), while turning on the unit. If you don't get the blue Magellan screen, you'll have to try again. If you get a screen with a blue background and a menu, turn it off and try again.
So far, this has fixed:
1. unit won't go on
2. unit reboots when routing
3. unit turns off after a few seconds

At least, it's fixed it for me. No idea why this happens, but it's pretty damn annoying. Give it a try.

Dec 26, 2007 | Magellan MAESTRO 3100 98083401 GPS Device

1 Answer

Help me please

I had the same problem caused by reformatting the internal memory and this is what I did which worked for me:

Make sure you remove any SD memory cards before trying this fix.

First: find the base maps (NA_BSMAP.mgi and NA_BSMAP.nlt)maps which are located in your computer in the Magellan Roadmate Manager (C:\ProgramFiles\Magellan\Magellan RoadMate Manager NA\Map\Basemaps)

Second: Connect your Roadmate with the USB cable to your computer.

Third: Plug in USB and power up your GPS. Cut and paste the two files mentioned above to your GPS (Devices with Removable Storage (example E:/). They are approximately 25 MB in size and will take a few minutes to copy.

Fourth: Unplug the USB cable and shut power off to the GPS.

Fifth: Power up the GPS and it should find the "base maps".

Good luck!!

Dec 26, 2007 | Magellan RoadMate 300 GPS Receiver

Not finding what you are looking for?

Open Questions:

GPS Logo

Related Topics:

124 people viewed this question

Ask a Question

Usually answered in minutes!

Top Magellan GPS Experts


Level 3 Expert

85239 Answers

The Knight
The Knight

Level 3 Expert

76544 Answers

Michael Thomas
Michael Thomas

Level 3 Expert

3056 Answers

Are you a Magellan GPS Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides