Question about SanDisk Sansa e250 MP3 Player

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(2 Problems)Will not connect to PC / Video and audio not in sync

Today I tried connecting my Sansa to my PC so I could add more songs to it. When I connected it to my computer it said that it was connected for about a second and then the screen read "disconnected." My second problem is that whenever I play a video on my Sansa the audio and video are never in sync. I've tried playing TV shows (25min) and music videos (3 min) and neither work. What could be the problem?

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These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on May 26, 2008

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Posted on Jan 02, 2017

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I dont have sandisk driver for my sansa E260..i cant transfer songs..


Sansa Not Recognized: Try connecting it to the back of your computer or another computer the back straight to the motherboard this should be USB 2.0 and see if it will recognize it as sansa or Drive/removable drive. if it does then download the sansa update software and install it. Make sure you disconnect the sansa and connect it when asked. This will update your sansas firmware and add the Usb Mode. Try to connect it to your computer at home it should recognize.... link for update software (http://mp3support.sandisk.com/sansa/Installer/1082/SansaUpdaterInstall.exe) download to a flash drive much easier. Make sure USB mode is MSC
Recovery Mode may also allow your computer to recognize the sansa
lock your sansa hold in the rec key on the left at the same time push the menu/power button this will take you to recovery mode then connect to the computer Start the update software when finished disconnect.... Sync to upload songs to the sansa......Hope this works

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Check My Computer. If the PC recognises the Sansa player then simply add the songs by dragging the files into the player's icon on My Computer. Sometimes this kick starts the built in software included on the mp3 player.

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first try this...

1 put on hold and hold record button while u turn on (your sansa is now in recovery mode)
2 connect your sansa to your comp via usb cable a box should show up saying the firmware version
3 close the window and disconnect your sansa (it will restart)

if that doesnt fix your problem try this...

1 connect your sansa to comp via usb cable
2 right click start on windows desktop go to explore
3 scroll down to your sansa's drive rifght click it go to properties
4 go to tools tab and click "check now" under error checking will take awhile and will erase your memory on the sansa but it will work again

I hope my post was helpful let me know!!!!

Mar 14, 2009 | SanDisk Sansa e250 MP3 Player

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go to settings then go to usb mode then switch the one its not on its only two

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try turning it o while its on the computer

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You have to many songs a sansa e 250 only holds a certain amount of space so your best bet is to buy a memory card or delete songs so you can add new ones.


sincerely,Britani

Apr 19, 2008 | SanDisk Sansa e250 MP3 Player

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you must use windows media player 10 or 11 to sync songs into the sansa. Make sure you sync it this way or else your songs will not go in properly.

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Sansa clip; Does not appear on icons


unplug Sansa MP3 player from your PC, go to menu ->settings, scroll down to USB-Mode, change mode from MTP to MSC, re-connect, yout PC will connect, detect new usb devive, disk drive.... and your sansa icon will be displayed at computer folder.
Good Luck

Dec 25, 2007 | SanDisk Sansa Clip MP3 Player

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