Hi Richard,
Please follow the steps below to make sure that the carriage can move freely and is properly seated. Check the carriage path. Press the Power button to turn the product on, if it is not already on. Open the cartridge access door. The carriage might try to move into the access area at the right. Allow the carriage to move to that position.
1. Open the cartridge door.
2. Wait until the carriage is idle and silent.
3. Without turning off the product, disconnect the power cord from the rear of the product.
WARNING: In the following steps, you move parts by hand. You must disconnect the power cord from the rear of the product to eliminate the risk of an electrical shock and to reset the paper-feed mechanism.
4. Disconnect the power cord from the wall outlet or power strip.
5. Look inside the product to see where the carriage is stuck, and then check for any torn paper or other objects that might restrict the carriage.
NOTE: You might need a flashlight to illuminate areas for proper viewing.
6. Remove any loose paper or obstructions found.
7. Reach inside the product through the cartridge door, and then manually move the carriage.
8. If the carriage is stuck on the right side of the product , move the carriage to the left side of the product.
9. If the carriage is stuck on the left side of the product , move the carriage to the right side of the product.
10. If the carriage is stuck in the middle of the product , move the carriage to the right side of the product.
11. Make sure the carriage moves freely across the width of the product. Firmly push the carriage to the left side of the product, and then to the right side.
12. Close the cartridge access door. Close the cartridge access door
13. Reconnect the power cord to the rear of the product.
14. Plug the power cord into the wall outlet or power strip.
15. Press the Power button to turn on the product.
Hope it helps.
Thank you for using FixYa.
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