Device maintenance issue

Hi,

Make sure that you have tried the steps in the following web link:

https://support.hp.com/in-en/document/c01287261

If the issue persists, then this is a hardware issue. From my experience Carriage Stalled errors are usually due to a hardware failure.
Regards,
Dr. Tony

Hi Richard,
Please follow the steps below to make sure that the carriage can move freely and is properly seated. Check the carriage path. Press the Power button to turn the product on, if it is not already on. Open the cartridge access door. The carriage might try to move into the access area at the right. Allow the carriage to move to that position.

1. Open the cartridge door.



2. Wait until the carriage is idle and silent.
3. Without turning off the product, disconnect the power cord from the rear of the product.
WARNING: In the following steps, you move parts by hand. You must disconnect the power cord from the rear of the product to eliminate the risk of an electrical shock and to reset the paper-feed mechanism.

4. Disconnect the power cord from the wall outlet or power strip.
5. Look inside the product to see where the carriage is stuck, and then check for any torn paper or other objects that might restrict the carriage.
NOTE: You might need a flashlight to illuminate areas for proper viewing.




6. Remove any loose paper or obstructions found.

7. Reach inside the product through the cartridge door, and then manually move the carriage.
8. If the carriage is stuck on the right side of the product , move the carriage to the left side of the product.
9. If the carriage is stuck on the left side of the product , move the carriage to the right side of the product.
10. If the carriage is stuck in the middle of the product , move the carriage to the right side of the product.
11. Make sure the carriage moves freely across the width of the product. Firmly push the carriage to the left side of the product, and then to the right side.
12. Close the cartridge access door. Close the cartridge access door

13. Reconnect the power cord to the rear of the product.
14. Plug the power cord into the wall outlet or power strip.
15. Press the Power button to turn on the product.
Hope it helps.
Thank you for using FixYa.

Hello

First of all power cycle your printer by doing the following

Verify that the unit is switched on. Disconnect the USB/Ethernet cable from the All-in-One and also disconnect power cable from All-in-One and also from wall outlet.

Wait 30 seconds.

Plug in the power cable to All-in-One and also to wall outlet.

If the issue persists:

Reset the All-in-One to the factory default settings by doing the following:

When the printer is turned ON, Disconnect and then reconnect the power cord.

When the lights begin to flash, press ON and CANCEL buttons simultaneously.

When the printer turns OFF, release the buttons

Now turn ON the printer

If problem persist,Check the paper path

Press the Power button and open the cartridge access door. If the carriage tries to move to the center of the product, allow it to move to that position.

With the product turned on, disconnect the power cord from the rear of the product.

CAUTION: You must disconnect the power cord to move parts by hand without the risk of an electrical shock.

Unplug the power cord from the power source or electrical outlet.

Check for any paper or object that might be restricting the carriage,You might need a flashlight to illuminate areas for proper viewing.

Remove any loose paper or obstructions you find.

Reach inside the product, and then manually move the carriage.

If the carriage is stuck on the right side of the product , move the carriage to the left side of the product.

If the carriage is stuck on the left side of the product , move the carriage to the right side of the product.

If the carriage is stuck in the middle of the product , move the carriage to the right side of the product.

Make sure that the carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right.

Close the cartridge access door.

Reconnect the power cord to the rear of the product.

Turn it on.

If the issue persists ,Clean the rollers,Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Follow these steps to clean the paper feed rollers.

Turn off the printer.

Disconnect the power cord from the rear of the product.

Press in the tab on the left side of the rear access door to release the door. Pull the door away from the product to remove it.

Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.

Press the cloth against the paper feed rollers, and then rotate them upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.

Allow the rollers to dry for 10 or 15 minutes.

Check the paper feed rollers on the rear access door to make sure that they are clean, free of paper bits, and rotate freely.

Reattach the rear access door to the product.

Reconnect the power cord to the rear of the product and turn on the printer

1. follow the steps below
2. Reconnect the power cord to the back of the product.
3. Press the Power button ( ) to turn on the product.
4. Open the carriage access door. The carriage might try to move into the access area. If so, allow it to move to that position

With the product turned on, disconnect the power cord from the back of the product.

Unplug the power cord from the power source or electrical outlet.

Check for any paper or objects that might be stopping the carriage. CAUTION: If the paper tears when you remove it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the product. If pieces of paper remain in the product, more paper jams can occur.

Reach inside the product, and then manually move the carriage.

• If the carriage is stuck on the right side of the product , move the carriage to the left side of the product.
• If the carriage is stuck on the left side of the product , move the carriage to the right side of the product.
• If the carriage is stuck in the middle of the product , move the carriage to the right side of the product.

Remove any loose paper or obstructions found.

Make sure that the carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right.

Close the carriage access door.

Reconnect the power cord to the product and to the power source.

Reconnect the USB cable to the product.

Load plain paper in the tray.

>first try to power reset the fax machine, then see if the error still persist..to to a power reset unplug power cord from the back and wall outlet then wait 30 sec and then plug it back
>if the error still persist open the the rear access door and check the if there is any jammed paper in there.using a lint free cloth lightly moistened with distilled water wipe the rollers clean. also check if there is a paper jam from the inside of the printer by opening the cartridge access door
>If there is no paper jam and it gives you a paper jam error message then try to check if the carriage can move freely, first while the printer is on open the cartridge access door of printer cover, the carriage will move to the center which will give you access on it, now unplug power cord from the back of printer with out pressing the power button off. try to check if there is any debris or paper that is blocking the carriage path. with your fingers try also to move the carriage from left to right and see if it can move freely. if the carriage can not move then you have a carriage jam which causes also the paper to jam, if it can move freely then try printing and see if it will jam again.
>also try to remove and reseat the ink cartridge.
>if this will not resolve the issue try a hardware reset, while the fax is on unplug the power cord from the back with out turning it off. press and hold # and 6 at the same time.while holding the buttons plug back the power cord and wait till you see semi-full or nvn reset when it turns back on then release the buttons. if the machine will not automatically power back on press the power button. it should ask for you to select language, region etc a proof that you have successfully done the reset..try printing...
>if it jams again contact hp and ask for replacement if it is still in warranty if its not ask for an upgrade

Hi, 


this issue could little complicated, that happens becoz there would be a lubricating coat on the carriage rod to it to move freely. if thats gone u would have this kind of issue. try apply any lubricator, make sure u dont spill it inside the machine, just apply little bit,it should resolve the issue.

Regards,  raj_p5983

Solution
Step one: Remove any lose paperRemove any lose paper from the paper tray. CAUTION: Do not remove jammed paper at this stage. Step two: Clear the jam from the back of the product

1. Remove the paper from the paper tray.
2. Press the power button ( ) to turn off the product.
3. Disconnect the product power cord from the electrical outlet.
4. Remove the rear access door. Press the handle to the right, and then pull out the door.
5. Remove any paper that is inside the printer by pulling the paper out from the back of the printer.
6. Replace the rear access door.
7. Load paper in the paper tray.
8. Reconnect the product power cord to the electrical outlet.
9. Press the power button ( ) to turn on the product.
10. Try to print. If the product prints successfully, the issue is resolved. If it does not, proceed to the next step.

Step three: Open the top cover and clear the jamIf the paper jam cannot be removed from the back of the product, try to remove it from the front.

1. Remove the paper from the paper tray.
2. Press the power button ( ) to turn off the product.
3. Disconnect the product power cord from the electrical outlet.
4. Raise the product cover, remove the paper jam from the front of the product, and then lower the cover. CAUTION: Remove the paper jam carefully because it is possible to damage the printer when removing paper from the front.
5. Load paper in the paper tray.
6. Reconnect the product power cord to the electrical outlet.
7. Press the power button ( ) to turn on the product.
8. Try to print. If the product prints successfully, the issue is resolved. If it does not, proceed to the next step.

Step four: Make sure that the carriage can move freely

1. Press the power button ( ) to turn off the product.
2. Disconnect the power cord from the back of the product.
3. Raise the cover and try to move the carriage from side to side by hand. 1 - Carriage holding ink cartridges
4. If the carriage does not move, the product needs to be serviced. If the carriage does move, proceed to the next step.
5. Make sure that the ink cartridges are locked into the carriage and have not come loose. Make sure that there are no obstructions under or around the carriage to prevent it from moving.
6. Make sure that the carriage can move freely across the width of the product by gently pushing the carriage to the left and to the right.
7. Close the product cover and reconnect the power cord to the back of the product.
8. Press the power button ( ) to turn the product on.
9. Try to print. If the product prints successfully, the issue is resolved. If it does not, proceed to the next step.

>try to turn printer off and unplug the power cord
>try to open carriage access door
>try to move the carriage left to right if it freely moves then try
positioning the carriage to the center portion
>once thats done. try to plug the power back and turn on

Check Paper light flashes but there isn't a paper related problem The check paper light may also flash if there are other problems. Verify the following conditions:

• Verify that the print cartridge door is closed.
• The print carriage may be jammed, follow these steps to correct the problem:
  1. Open the print cartridge access door. If the print carriage can move, it should move to center. If the print carriage stays all the way left, unplug the power cord and then plug it back in. This will reset the unit and may allow the print carriage to move from the left.
  2. Disconnect the power cord from the all-in-one.
  3. Remove both print cartridges.
  4. Move the print carriage left and right slightly to verify that the print carriage will move freely. If the print carriage will not move freely, check for obstructions.
  5. Close the print cartridge access door.
  6. Plug the power cord back in.
  7. After the all-in-one initializes, the print cartridge light will flash. Open the access door and install the print cartridges.
  8. Close the print cartridge access door. If the problem returns, remove the print cartridges and wipe the electrical contacts before reinstalling them.
• Try to make a copy. If the all-in-one pulls in paper but cannot make a copy, there may be a problem with the scanner mechanism. Contact HP for assistance.