Won't print docs in black ink

I have had my HP 2355 for a couple of years. Recently, my documents in WordPerfect have been printing in blue then pink. I thought the black ink cartridge was getting low so I changed it. It is still not printing in black. I know it is not my ink cartridge because when I print from the internet, Outlook, or make a copy, the black ink works fine. Can you tell me why this is happening?

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Deepu Amalan

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167 Answers

The application that you use to print may have been cofigured to avoid the black color.

And sometimes a virus has affetced your application e.g. MS Word.... this may cause the printer to print in any colour.

In this case you should reinstall the application. (first completely remove the application).

Posted on Oct 19, 2007

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