I bought a Zen V Plus 4gb yesterday, got home and installed everything from the CD, but when I connected my Zen and the program tried to register it, it said it found no unregistered components. I ignored it and tried to open the Media Manager to add songs. It said there's no player connected. I opened Windows Media Player and clicked 'Sync' and there's no player there, either. Every time I connect the player, a Windows Wizard comes up asking me if I want to connect to the internet to install the driver for it. I tried clicking 'yes' once, but it said it couldn't find any drivers. I checked the Device Manager and it says there's a Creative Zen V connected but there's a yellow warning icon next to it. I've tried reinstalling the software from the CD 4 times, and restarted my PC numerous times as well. My player does seem to be charging, as I left it connected to the PC for about 2 hours and now when I disconnect it the battery display is about 1/3 of the way full.
I tried the troubleshooting on Creative's website, but no luck. I also tried a fix that seemed to be working for a lot of people with this problem, which was modifying the registry permissions for USB. I did that, but still no luck.
I'm running Windows XP Service Pack 2, 768mb ram, 2.8Ghz Pentium 4 on an HP Pavilion a410y machine.
This is an interesting development: my dad got one of these (a 1gb Zen V) for his birthday, and installed all the software on his PC (an HP Pavilion, different model than mine, 512 ram, 3.0ghz pentium 4). He succeeded in putting all his songs on my player, so I decided to try his PC, since he already had all the software. His PC's Media Explorer recognized my player... and my player can play the radio and everything, so I'm guessing the problem is with my PC.
Any ideas? Thanks in advance!
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Re: PC not recognizing MTP Device (mp3 player)
Have you tried installing the drivers off your dad's cd for your player as they are probably the same, or downloading the driver from the manufacturer website.
when the window pops up saying connect to the net, click no and use the other option to install the driver manually, then when it asks where to look for driver tick the cdrom or media device the d is in and point it in the cd's direction until it finds the driver.
also, if you are able try a different usb port when re installing player.
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The Creative site offers a Recovery tool to get your Zen back in shape, but first,do you have Microsoft Media Player 11 installed? Check the settings for USB modes MSC or MTP and try switching back and forth and reconnecting to see if that will help. See this tip posted here on this site copy this address into a new window. http://www.fixya.com/support/r3774047-solve_mp3_player_connection_problemSee if this will help.
Same problem. Solved by downgrading Windows Media Player to v.10. Do it through Control Panel and click Remove WMP11 and WMP11 runtime. Restart, connect your player and if not recognized do go to Control Panel=>System=>Hardware tab=>Devices. Find Portable Devices drivers in the menu and click Uninstall MTP device. If still not detected, go to Control Panel=>Detect New Hardware and run that. The player should connect automatically. WMP 11 has a glitch that disallows 3rd party MTP players. Intentional or purposeful? Ask B. Gates.
Either the device is bad, the pc port is bad, or the software is faulty. Try connecting to different usb port, then a usb port on a different pc with a compatible os. If still not recognized, then there is physical damage to player.
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware. Wizard.
i had the same problem but solved it, it seems that the usb driver does not always install with the software installation so you must install using the DEVICE MANAGER make sure first your mp3 player is connected, so ( copy & paste) your software to desktop, then go to CONTROL PANEL, then SYSTEM, then HARDWARE then DEVICE MANAGER, in device manager you should see ( zen v plus ) with a yellow question mark above it, which means the drivers are missing, click onto that and follow instructions to install the drivers which you will find in the software you have pasted to desktop. good luck, tony spain