Question about Lexmark X8350 Print, Scan, Copy and Fax All-in-One Multifunction Printer Plus Photo w/USB Printer ...
When people try to fax me the fax does not come through. my answering machine is set on 5 rings, my voice mail is set on 4 rings and the fax is set on 3 rings. I have been on the phone with lexmark tech support. we set the all in one printer back to factory settings and the tech sent me a test fax. When my sister tried to send me a fax it did not work.I can send a fax but not receive a fax
I just spoke with customer service live chat.
-press the "Fax Mode" button
-press the menu button
-The Fax menu screen will be displayed
-press down arrow button 5 times until the screen displays "Ringing and Answering."
-press the select button
-the display will show the "Ringing and Answering menu
-press down arrow button 4 times untip "Pick-up On?" is highlighted
-press the right arrow button 2 times until the screen displays "1st ring"
-press the "select" button and now "1st ring" will be set as the default.
Posted on Dec 28, 2007
Read the manual Page 95. What I want to know is how to make it pick up on more than 5 rings. The X8350 presets max out at 5 rings, not enough time if you have 2 story office and an answering machine in the loop.
Posted on Aug 26, 2007
Tips for a great answer:
If you have an answering machine connected to the same line as your fax:
To make sure the printer picks up
incoming faxes, set Auto Answer to On, and then set the printer to pick up
after a greater number of rings than the answering machine. For example, if the
answering machine picks up calls after four rings, then set the printer to pick
up after six rings. This way, the answering machine picks up calls first and
your voice calls are received. If the call is a fax, then the printer detects
the fax signal on the line and takes over the call.
If you have a voicemail feature associated to the same line as your fax:
Voice mail and fax can share the
same telephone line if you subscribe to a distinctive ring service offered by
your telephone company. This feature allows you to have multiple telephone
numbers on one telephone line. Each telephone number has a designated ring
pattern (single ring, double ring, triple ring, or double and triple ring). The
different ring patterns let you know which telephone number was dialed, and
which device you should use to answer the call.
If you do not have distinctive ring
service, then set the printer to receive faxes manually (Auto Answer Off). This
setting lets you receive both voice calls and fax calls, but works best if you
use voice mail more often. You need to turn off voice mail whenever you are
expecting a fax.
I hope this helps.
Should you need further assistance, please contact Lexmark Technical Support Center.
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