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with all the machines ive had you pull it out and lift it up at the same time, then give it a good wash when you put it back you have it upright and slowly lower it as you push it in, don't try and force it.
inside the waasher there is a fill level valve i think its blocked up with "gunk" if you look inside the washer you should see a small pipe from the bottom of the drum going up to a round type of valve with lots of wires fitted to it at the top of the washer,,,pull the pipe off this valve and "blow hard" down through it,,any "gunk" should be pushed out and the washer should wook ok after that,,,if it dont change the valve!!!
I have an AEG WITH ERROR CODE C9 IT WONT SPIN OR WASH ,COUNTS DOWN THE CYCLE ,FILLS BUT CLOTHES ARE LEFT A STICKY MESS ,MOTOR AND BUSHES ARE FINE ,I HAVE RESET NUMEROUS TIMES BUT STILL GOES TO C9 ANY IDEAS
are the holes that spray out the water partially blocked? if so the water will spray out at every angle filling all the tray slots. try popping out the soap tray and cleaning above it with a stiff washing up brush and then reducing the water pressure by turning the tap off a bit.