I guess you have the manual, but here is the link if anyone else needs it; http://www.cuisinart.com/share/man/25_man.pdf the unit is still under warranty, so contact cuisinart on: 1800-726-0190. http://www.cuisinart.com/contact/ It sounds like there is probably something significantly wrong, not able to check without voiding the warranty - first check plugging the coffee maker into several other outlets, just in case it is the plug that is the issue, try wiggling the power cord at the machine end - make sure it is dry first in case it has a loose contact just inside, bet even if this is the case it still needs to be fixed. Apparently cuisinart are pretty good with repairs and replacements, but unfortunately you have to pay postage - maybe check at the store you bought it and see if they will do anything for you - most will if you ask right and have the receipt. Hope this helps :)
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