Question about Dual XD-7500 CD Player

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Flip Down faceplate is stuck.

I Have had this cd player in my car for over a year now and had no problem with it until now. It happened all of a sudden, I had no warning or prior acting up at all. When I turned on my car the moving faceplate was in the closed position and when I hit the Open button to open the mannel to view the time and everything else on the display it won't open, nothing happens when I hit the eject button either. The cd doesn't stop playing or anything when i hit eject. I messed around with the moving faceplate and pulled it into the open position so that I could at lest view the display, but the open and eject button still doesn't move the panel and will not eject the cd. Your help or knowledge of who can fix these things will be greatly appresiated. Thanks

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  • Anonymous May 13, 2008

    this stereo is ****! i cant believe i payed all that for this. mine is stuck also. and im not sure how to get the face plate off there.

  • x_tremehonda Jul 27, 2008

    my open button and eject does not work either all of a sudden, it has not been damaged at all

  • Anonymous Jul 31, 2008

    I also have the same problem, the other morning i turned my car on and pressed the open button and nothing happened. I tried reseting it also and that did not work.

  • Anonymous Aug 26, 2008

    I had this same problem, and all I did to fix it is push one of the small gears in the bottom corner back in place. hope it works for you too.

  • Anonymous Aug 30, 2008

    Same problem as stated here



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I have the same problem, and all my problem was is that one of the wheels were out of place. You can see these white gears at the bottom left and right. Just stick something in there and push it back in place. It should just snap back in.

Posted on Aug 26, 2008

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I dont know how to get the face plate off?

Posted on May 13, 2008


I have same problem and think it may be a weak moter but if you open the top of your stereo which is easy on these with front of it facing you there is a wheel to the front right side you can rotate to open face plate then turn it back on it with it open should work for a few days I live in A.Z so it may be a heat problem to do to it seems to screw up more during summer I will never buy Dual again

Posted on Oct 05, 2007

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Like duncan say the problem is the flat connector between the flaceplate and the chasis sonys stereos it happens,faindem for the model of your stereo in mexico =sonora i purchase in 18 bucks more or less.

Posted on Mar 22, 2007

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You may have a broken lead in the ribbon cable that goes between the flip face and the main circuit board. If you do, then you will of course need to replace that flat ribbon cable. A broken lead in the ribbon cable is a very common problem in car radios with a flip face.

Posted on Mar 16, 2007

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Unfortunately this is a common failure in these radios. You can try pressing the small, recessed "reset" button on the front face, but odds are that it won't fix it. It's quick and costs nothing, however, so it's worth a try.

Posted on Mar 16, 2007

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