I am not happy with the service that i am getting.
Wireless connection or hardwired ethernet ?
Which ISP are you contracted to give them a call let them know of your problems or go to another ISP and phone company
Wi-Fi Internet is a popular and convenient way of accessing web pages and other online applications. A wireless router broadcasts an Internet signal, which enables a computer with a wireless capability to access online applications and sites. Problems with wireless connections require a different approach to troubleshooting than traditional, wired Internet connections. If you find that the wireless connection on your laptop frequently drops out, take a few troubleshooting steps to narrow down the issue and restore your laptop's full functionality.
Reset your network by unplugging the power cords of your Internet modem and wireless router. Wait 30 seconds before replugging the power cords. Restarting your computer will allow the devices to run through their full boot cycle. Test your connectivity after rebooting to verify whether it remains more consistent after the reset. Test your wireless Internet consistency on another Wi-Fi connection that you're legally allowed to use, such as a free public Wi-Fi hotspot. If the connection stays consistent when you're away from home, the problem is likely localized to your home wireless network. If the connection drops no matter which wireless network you are connected to, the problem is more likely with your laptop's wireless card or internal wireless device. Connect the Ethernet cable directly from one of the numbered Ethernet ports on the wireless router to one of the Ethernet ports on your computer. This is a useful way of testing whether the Internet connection is dropping altogether or if your laptop is merely losing its wireless signal strength. If the connection stays more consistent this way, contact the manufacturer of the router or of your computer's wireless card to troubleshoot the device. Plug the Ethernet cable directly from your Internet modem to one of your computer's Ethernet ports. Bypassing the router is useful for further narrowing down the source of your issue. If the connection stays more consistent this way, your router is likely the source of the problem and you should contact the manufacturer of the router for assistance. If the connection continues to drop, contact your Internet service provider to address a possible issue with your modem. wireless network card Go to the Start menu and open the Control Panel. In the Control Panel, open the Device Manager. Locate Network Adapters in the Device Manager list. Click on the plus sign next to Network Adapters to expand a list of all networking devices on your computer. Your wireless card should be listed, and most likely a LAN adapter as well. Alternately, you can open the Network and Sharing Center in the Control Panel, and then click on "Manage Network Connections." Find your wireless connection in the list and right-click it, then select "Status." Under the Status menu, click "Details." This will produce a list of information about your Internet connection, including your wireless card.
Test a Wireless Network Card b> laptop or desktop computer that has no built-in wireless capability needs a wireless network card installed in order for the computer to detect and connect to wireless connections. Before you can establish wireless connection, however, you need to make sure that that your wireless network card is working properly.
Ensure that the wireless network card is properly installed in the computer. A wireless network card can come as a PC/PCMCIA card that only needs to be inserted into a PC card slot in your computer, or it may be a wireless PCI card that needs to be installed inside the computer. Wireless PC/PCMCIA cards are usually used for laptops while wireless PCI cards are installed in desktop computers. Install the driver of the wireless network card. Note that if the driver is not installed, the wireless network card will not be able to communicate with the computer. Insert the installation CD into the optical drive, wait for the computer to recognize the installer and follow the on-screen instructions. Finish the installation procedure and then reboot the computer. If you do not have the installation CD, download the installer/driver from the manufacturer's website. Check if the computer can detect wireless networks and Internet connections. Access the "System Tray" at the bottom-right corner of your screen and double-click the "wireless icon." Browse through the list of available wireless networks and then connect to any one of them. If there is no "wireless icon" in your system tray, the wireless card may not be properly installed to the computer or the device may be malfunctioning. If you cannot connect to a wireless connection, ensure that you entered the correct network password (if connecting to a secured network).