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Question about Creative Labs Zen Touch MP3 Player

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Frozen Solid I have a creative Zen V but every time i turn it on it freezes I mean the creative logo comes up then it says re-building library, but then after that it frezzes up then i even tried to reset it but nothing happened, but even when i charge it the charging symbol will apper but it won't charge Help me badly !!!!!!!!!!!!!!!!!!!!!!!!!!

Posted by Jesse mccool on

  • cchud3 Nov 29, 2007

    so i took my creative zen (the same one as the picture) to the gym and did some jogging (NOT a good idea) which may or may not have caused my problem. it froze in the middle of a song and then after a while went back to the first song on the album. no buttons on the faceplate work, but all other side ones do. i have tried to reset it, with and without holding down the play/pause button but the player just turns back to the same damn album. my computer recognizes it and everything. so really my problem is that none of the faceplate buttons work. have i broke it? what should i do? is creative doomed?



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To chud,

i think i know your problem. if you take it apart you'll see that the face plate buttoons are not soldiered into the main board. it actually just has a reguallar connector where it pushes in. I had this same problem. If you take it apart and adjust that connection the buttons will work fine. Mine in particular doesn't like to sit in straight it seems to work best if i till it a little I make sure it stays in place with a little electrical tape.

Over all this player is by far the easiest to take apart and fix little problems. If your unsure just look up a diassembly tutorial. One piece of advice don't force the screws out get a differnent size screw driver. the screws are made of a soft metal and once you strip them the only way to get it apart is tear the aluminum. Mine is held together with twine right now because of it.

Posted on Dec 06, 2007


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Related Questions:


Creative Zen Rebuilding Problem (Freezing)

Hold the reset button with a paper clip AND the play button at the same time while flipping the power switch. The ZEN should go into recovery mode. You probably want to do format all but you can try the different options. You also may need to download/update the firmware here.

Zen v plus 8g

If you already try both reset, then try doing a firmware update.

On computer try unplugging computer power cable, and if it is a laptop also remove battery, this sort out problems related with electrostatic charges on computer USB ports.

Frozen Re-build

why dont you reformat the player?or reset it..some player have a reset..

Freezes at Creative Logo, won't go further

We are experiencing the same issue. Would definitely like to know how to remedy/replace!!!!


Using the instructions below try Cleanup first, if that doesn't work... (if you have a backup of all your music on your computer), try the format option

This is from Creative's website:
Zen V Plus and Zen V
  1. Detach your player from the PC if it is connected, and turn off the player.
If the player stops responding, you can reset the player. To reset the player, gently
insert a thin object into the Reset hole located below the power switch.
2. Press and hold the Play button while powering on your player.
3. When the player displays the Creative logo, release the Play button.

It will display the following options:
Clean Up
Scans the player and removes invalid links from its music library.
Does not affect music files themselves.
Format (All) Caution! Erases all content!
Save a copy of your player's content before formatting.
Reload OS/ Firmware Caution! Erases your player's firmware.
DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
Reboot Reboots the device.
Message Edited by Jason-CL on 09-11-2006 12:02 PM

Forum Administrator
Creative Labs


Frozen mp3

What model is this? I was going to suggest a hard reset or reformat if it is continually locking. Simply resetting it isn't stopping whatever is making it freeze up to go away, so it's time for more drastic measures. Hopefully you can still save your music and connect it to your PC before you have to wipe it out.

Here is a link to a similiar situation with a Zen that might help from our very own fixya archives.

Hopefully something there will help.

Ive tried the solutions posted here all ready

This is not much of a solution but I pulled my battery out then put in back in. Once I powered on the unit, I get the Creative logo, it updates the library and I'm back up. BUT, then I tried to sync again, and again, and again. Same result each time. I also found that it will not sync past 50% of anything I try, 1 song, 1 album, 100 songs or 100 albums. It always freezes and I can't power off.

Zen Micro

Sounds like it may be the index in your Music Library. Try going into Recovery Mode; remove battery, hold power switch to ON, replace battery, release power switch when the Recovery Mode screen appears on the screen. Run Option 1 CleanUP, after it completes run Option 4 Restart. You will get a Rebuilding Library screen when it reboots, that's normal, then it should go back to your startup screen. Good luck and let us know what happened
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