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if you have your front and centers set to 'small' you want your Bass out to be subwoofer only, and the rca jack labeled 'sub out' is the only place to connect your sub to if you want to control the frequencies with your reciever. I dont know the brand of your sub, or the inputs on the back of it to advise you where to connect, but it sounds like it worked for you at one time, but suddenly it does not
The connection on the receiver would be the sub woofer out. Not a sub woofer out LFE, a sub woofer out with speaker wire connection. From there you plug it in to the top section of the available terminals on the sub you are referring to (speaker level input). One in positive and the other in negative matching what you did on the receiver with correct ends. The speaker connections underneath the top connections is for additional speakers like surrounds to be able to be connected directly to the sub woofer speaker level out for sound. This of course would be for an older receiver connection. I do not think it is possible to convert this connection to an LFE and have it work properly. If the receiver does not have sub woofer speaker connection and only a RCA out then you can try to connect both rear speaker connections from the receiver to the speaker level inputs on the sub and then connect your rear speakers to the speaker level output on the sub to power them. This is an active sub woofer but for some reason they made it connect as if it was passive. I am not sure if this sub is designed for really low frequencies required for movie or if it is better for music.
this might be happening because the audio format for surround is not supported by the channel or affiliate of the channel that you are viewing does this happen on all tv channels or is it on just a few? if all sound while playing a dvd is proper and in working order than there must be an issue with the sound and or format of sound from the tv source. maybe more information would help me decipher this