Zoom lens problem

I bought my canon ixy 800 about 10 months ago, it has been an excellent camera, but when i turned it on 3 weeks ago, whenever the zoom lens moves it makes a loud grating sound i guess you would call it...It sounds like something is jammed in there or something, a friend of mine with the same camera is also experiencing the same problem....is this a factory default? or something we've both done

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Anonymous

I dropped my canon ixus 800 and the zoom lens got a crack in its outer body nor it is moving in or out so pls advice me what should i do?

Posted on Aug 30, 2007

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198 Answers

Most often these problems occur because of shocks received by the camera. The zoom mechanism in the lens assembly gets knocked out of place. Sometimes this happens just like that, without any clear reason. The lens assembly is a delicate mechanism if one small part gets out of the place it will damage or jam the whole mechanism. A service center can check for that. There is no way for the end user to proper realign the lens mechanism because it is sooo small. It requires specialised tools and hardware. Also, when you take the camera to a service, ask them an estimate of the repair, you will know if it is worth it. Repairs vary form a simple lens adjustment to the need of having the whole lens assembly replaced

Posted on Mar 15, 2007

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