Question about Canon PIXMA MP830 All-In-One InkJet Printer
Canon was working fine. Suddenly got an alarm flashing light, nothing works, no copy, no print, no fax. Error code 6A00. TIA.
I tried everything. I unplugged the machine and moved the printer cartridges to the far left and cleaned and pressed down the spring loaded sponge on the right, over and over again. I also moved the springloaded thing (w/white plastic) forward and backward. Another suggestion was to move the print cartridge holder back and forth sideways. None of these things helped. And there was nothing visibly out of place. I was stumped. Then I found a thread that suggested Windex!!! Even though the error seemed to correlate with a paper jam that had occurred, I was ready to try anything. I got paper towels and windex (I didn't have an eye dropper). I sprayed the paper and cleaned where the cartridges normally sit. Nothing. In desperation I sprayed each pad below the cartridge in the middle area and I sprayed the "sponge" thingy to the right. Really soaked it. Cycled the on/off about 3 times and IT WORKS! (Fingers are black but that's a minor issue compared to unhooking and transporting and waiting and paying for service...) When you cycle the Windex through it soaks up the sticky dried up ink and cleans things up. Don't use other cleaners--use Windex or water.
Posted on Feb 26, 2009
I've tried the many solutions offered, and here's what worked:
Open up the box to see the ink thingees. Move the ink tray to the far left. Look to the right, using a flash light, for three thin/small blades, Get some Q-tips, initially dabbed with a bit of Windex, and very gently wipe them off (removing the extra black ink gunk). Then, right near them you'll see some kinda' spongy looking black things. Start dabbing them, then press slightly more strongly, and seek to depress (reset?) them back to a lower position. Close up, plug-in, and I hope you're back to printing as I am.
Posted on Jan 16, 2010
I have an MP610 which came up with the error 6A00. The printer is only 8 months old but after trying PC World for over 30 minites I decided to check the net for the source of error 6A00. Some of the tips from others with a similar problem were a bit too complicated but the error seems to be related to the print head sponge to the right of the ink tray being blocked or something like that. One answer given was to use q tips to clean right of the ink tray. I wrapped a clean cloth around a wooden spoon handle ( the printer was unplugged), pushed the ink tray to the left and slowley and carefully moved the cloth about carefully cleaned the area under the cover to the right. On switching the printer back on it worked ok with no error message. Just lucky I suppose
Posted on Aug 22, 2009
This is a blockage/jam in the purge unit. usually a buld up of sticky ink or something thats found it's way into there (usually something thats fallen into the feed tray and worked its way to the purge unit) turn of the power and slide the inks to the left, shine a torch into the right where the cartridges came from, if it's blocked you should see the problem and e able to remove the object or wipe the ink away.
The only person here giving the wrong advice is - Coach Tim from... you guessed it! CANON! :)))
He even managed to change it into a completely different problem:) 6A00 to 6800 :)
Posted on Dec 24, 2008
I also recieved the dreaded 6A00 error code. I did the same moving the ink cartiriges to the left manually. I could see the sponges on the right and they were at an equal level as the print heads. I pushed them down to clean them and they retracted below. So they were just stuck in the up position. Upon restarting the printer it worked! So just try pushing the sponges down if they appear at the same level of the print heads!
Posted on Sep 14, 2009
Eddie not sure if the code is 6800 or 6A00 Issue: Error code 6800 appears on the display (multifunction printers MFP) Solution: The MP830 may require repair Unfortunately, the issue you describe seems to indicate that your product requires repair service. Canon has excellent service options and we are eager to provide any assistance you may need. Click the link below to locate an authorized service facility and obtain further instructions. http://www.usa.canon.com/consumer/controller?act=SupportDetailAct&fcategoryid=238&modelid=12804 Find a Service Location If you still have questions about the issue you are experiencing, a Technical Support Representative will be happy to answer any question you may have. You can contact us through the email link or phone numbers listed below. * Obtain Support by Email * For toll-free technical support, please call 1 (800) 828-4040 during regular business hours (currently Monday-Friday 8:00 a.m. - 12:00 midnight. EST, Saturday 10:00 a.m. - 8:00 p.m., excluding holidays). * Toll-free TDD Support Line for the Hearing Impaired is available Monday - Saturday (excluding holidays) at 1-866-251-3752. * Technical Support is available for Customers in Canada at 1-800-OK-CANON. We look forward to helping you rectify the issue you are experiencing and are always available to provide any assistance you may need. Let me know what happens. Good Luck, Tim
Posted on Mar 15, 2007
Put latex gloves on and used Windex, paper towels, and Q-tips I cleaned as described by the previous threads. Got lots of black ink out of the sponges and the immediate area. Could press the spring loaded sponge tray down with my finger and it moved freely. Plugged power back in and turn it on. . . still getting the error code 6A00. Repeated 5 more times with no better luck. Tried the Canon link supplied by Solution #2. Did not find Error Code 6A00 in Canon's help screens. Will wait until morning when things dry out and try again. Put I think it is time to go back to H. P. products. This MP830 has been expensive on ink and if it costs like solution #9 states, its going into the junk.
Posted on Feb 11, 2010
Combination of solutions 6 and 7 worked for me-simply be careful with what can be delicate parts. My guess is slightly depressing the sponges and cleaning the area in question somehow helps the system; however, there isn't alot of room for a hand. Great satisfaction saving a piece of equipment instead of tossing it.
Posted on Jan 11, 2010
I had the fatal 6A00 error on my out-of-warranty MP830 and I was ready to give up and buy a different printer. Per Canon website it says that you need to send it for repairs.
Goggling the error message, I was able to find a solution to this error that doesn't require sending the unit to Canon. . The problem apparently is related to the purge unit located at the far right side on where the printhead moves back and forth.
Based on the postings, there appears to be three common problems that causes the error, which is related to a paper jam error. 1) If its a new printer or even an older one, there are two sponges that collect ink and two plastic wipers located in purge unit may be loose or missing. Check to see if its it there. If not, it may actually be stuck somewhere. 2) there may some paper stuck somewhere around the printhead and or the purge unit or 3) there is a build up of gooey ink on the purge unit.
The gooey ink turned out to be my problem and apparently quite a few others. Following someone else's advice, I turned off the printer & unplugged it, move the printhead to the left and used long Qtips with Windex to clean up the ink around the purge unit including a little white plastic spring-loaded lever. I also dampen the sponges with Windex. If you do this be careful not to dislodge the sponge or wipers. If you do, you can alway stick the pieces back in. After cleaning it, and checking the sponges and wipers are seated correctly, I plug the unit back in and worked fine. Problem solved!
Posted on Mar 29, 2008
For a printer that cost me $149, Canon wanted me to not only pay $9.99 to just talk to a tech support rep, but also pay $50 for shipping to and from their facility, and then $60 an hour to fix it. They probably would have done exactly what you all are describing for a minimum of $120. And this seems to be a very common problem, so either there is some routine maintenance that would prevent it (and of which Canon has not informed us) or this is a defect.
Posted on Jul 02, 2009
Solution #1 was the trick. Who knew that a little Q tip and some windex would fix the problem? Thanks, MacGyver
Posted on Jan 31, 2009
While the person above has the technical jargon, I will dumb it down for you and tell you how I fixed the same issue.
1)power off and unplug your printer
2)remove any paper trays and paper from the printer
3)open and visually check all access panels and rollers (inside and out, top and bottom, front and back) for paper, paper fragments, foreign objects, and broken plastic pieces or missing springs.
4) Open the printer to manually load/unload the ink cartridges. Remove the ink cartridges by lifting the gray lever on the left, and carefully removing them one at a time. Also remove the cartridge carrier assembly which is the piece at the back of the 'print head assembly' - the thing that travels back and forth. It will just lift out. Now lower the gray arm on the left and manually slide the print head assembly all the way to the left and out of sight.
5) Grab your flashlight and look inside the printer to the right and notice the 'purge unit' or spittoon. It will most likely be covered in gunk and ink. CAREFULLY wipe off any excess ink with a lint-free cloth (I used an old white t-shirt) being sure to be EXTREMELY CAREFUL of the delicate moving parts in there.
6) My issue was a dislodged 1/2 X 3/4" piece of foam/filter which lays flat at the bottom of the purge unit. CHECK THIS. make sure it is secure in it's little holder. While you are in there, check for missing/broken pieces as well. I suggest using tweezers or long need-nose pliers to get in there CAREFULLY.
7) Grab your cartridge carrier assembly and flip it over. You will see a bunch of metal pins at the back and some delicate ink nozzles on the bottom. CAREFULLY wipe all the gunk off of these nozzles with your cloth and make sure the pins are clean for good contact with the matching pins in the printer. Those send the electrical signal to the ink and tell it when to spray.
8) Replace the cartridge carrier assembly and ink cartridges into the print head unit and close the lid.
9) Go into the settings and utilize your "print head alignment" and "nozzle check" maintenance features.
10) PRINT and be happy!
Posted on Mar 12, 2013
Simple, NEVER buy a canon printer. After 2 disasters, they're cameras are great but as for printers try HP
Posted on Sep 19, 2010
I was prepared to clean mine with Windex but the little spongy thing just reset to the down position when I pushed on it with a Q-Tip. It's printing fine now.
Posted on Apr 27, 2013
I had 12 orange light flashes on a Canon IP4500 and could figure out why. I thought I was doomed. But this forum gave me the solution. Found the little ink wipers under where the inkhead is normally parked as mentioned above.. At first I did a weak cleaning attempt, but that didn't work. Then I cleaned them really good with q-tips and windex. I used a lot of q-tips, and it wasn't easy to reach. I cleaned all around the little wipers too and tried to get up as much dried ink as possible where ever I could see and reach . It actually became pretty clean. I then tried powering on again and wal-la it worked. Thank you for all who posted their success with this issue.
Posted on Mar 28, 2012
Thanks to everyone. another tip though IF THE PRINTER CLICKS AND STOPS AND NOTHING MOVES WHEN YOU POWER IT ON> I have a PIXMA IP3000 After dissambling and cleaning the ink pads I couldn't egt it to work. Like an idiot I started twisting shafts and messing around with the power off. When I tried to turn it on the white piece talked about above tried to move and then stopped. I tried all the tips and it made no differnece. With the covers off I put a scredriver carefully under the tiny swith on the Left Hand side at the front and turned on the power. The motor started to run and all sorts of shafts turned but the printer still wouldn't start properly. With the shafts turning I then pushed back on the white thingy and whalla! it all started to work.
Posted on Jan 26, 2012
We have an MX850 that lock-up with trhe 6A00 code. After removing the individual ink cartridges, I lifted the carrying case out and rinsed it under warm water unil the water ran clear. Let it dry complety, reinstalled the carrying case, ink cartridges, and reset all connectors for good measure. Let it set a short time then turned it back on, The error code was cleared and the printer back in operation.
Posted on Feb 24, 2011
It worked, in 1 hour I had my printer back printing. It's not hard and nothing to be afraid to try. Everything these suggestion give are spot on and it will all make sense and fall in place so just start. I'm 67 and it was easy but messy. I didn't have time to wait for overnight air drying so I wiped it good and kept blotting the ink sponge with paper towels after I washed it in the sink.
Posted on Jan 22, 2011
Re: Canon PIXMA MP800 Error 6A00 by ms b (12/14/2010 4:31 PM) reply + / - in waiting for the tech person to show... I looked at blogs on line as well... I was skeptical... but it worked... I took out the ink cartridges and I took some all purpose cleaner on a paper towel and wiped the metal rod, then I moved the cartridge holder back and forth and then used q tips to clean the white, flat squares that sit below the cartridge carriage I also cleaned the metal pieces where the print cartridges touch in the carriage. I then rewiped everything again with a dry q tip and crossed my fingers, plugged it in --saved me $150 dollars and bragging rites to the spouse... I am cheering myself with a glass of wine... running like a champ!
Posted on Dec 15, 2010
This will work, try this, it worked for me :o)
take dry qtips and clean the area around the sponges(the things that the ink goes into below the cartridges), then try to cycle(turn on the printer)===
Posted on Sep 08, 2010
THANK YOU SO MUCH!! Solution #1 solved it...Q-tips and Windex! I was about to give up and buy a new one!
Posted on Aug 08, 2010
Error Code 6A00. I have read to move the ink jets with the machine off over to the left, they will not move. Any suggestions?
Posted on Feb 14, 2010
6A00 error code on my 830. Followed the advice on threads. Removed cartridges, slid craddle to the far left. used q tips to remove some build up, also found a tiny piece of paper. put back together, plugged in, and error code did not re-appear.
Posted on Dec 21, 2009
6A00 - as suggested here, moving the print head cartridge manually and reaching into the right had side of the beast's innards was successful. Some tiny fragments of torn paper were lodged in the maw of the horrid monster. Pulled them out, and the machine came back to life.
Can't promise this always works, but it saved time and money having a look first.
Posted on Aug 24, 2008
Posted on Feb 28, 2008
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