I have one of these players also,but haven't had any trouble yet. It seems like the taolife.com website is no longer working. I did download the owner's manual some time ago and on the last page it indicates that the product is under trademark by Giant International, LTD, in Atlanta, GA. I looked up their website at giantintl.com and the addresses match. Their product line is now just 2-way radios, but they do have a contact page with address and phone listings, so maybe they could help in repairs. Another source would be soniqcast.com, who made the original Aireo on which the Tao player was based. Their website has an email link to a repair facility - [email protected]
. It's sad that this player wasn't refined more where it could compete with the ipod market. Still it's been great for me, I download audible books from hotspots wherever I am and use the wireless fm transmitter in my truck. Good luck on the repairs.