Question about iRiver H10 MP3 Player
I turned on my computer and a message read "system files missing",. i went online to iriveramerica/support and i could not understand their directions. I tried to call their hotline on 3/12/2007, # 360-567-3599,I stayed on hold from 6:15pm until 8:00pm, nobody picked up.(FYI, after 8pm, the phone clicks off) I called today, 3/13/2007, at 11:30am(opens from 11am-8pm)I stayed on hold until 12:30pm, nobody picked up. This seems like a common problem but i do not understand the answers that were given. I am not computer literate AT ALL. (you can just imagine what I went through just downloading ONE song) Do you have a telephone number where i can call and speak to a representative that can walk me through the process step by step?
Hey I had the same problem and finally recieved an email from Iriver after 3 weeks. I was so frustrated about how long it took though. But anyway, i tried what they told me to do and it worked!! Here are the instructions. Good luck! The following steps will help you manually format your H10. Copy & paste the link into your browser.Choose SAVE, save it to your Desktop. Locate the file & unzip the file. (let it unzip to the location that has already been chosen ) http://www.iriveramerica.com/download/H10/H10v10FW.exe 1. With the player disconnected & powered off, pull out the battery, then replace the battery. 2. Connect the H10 to your computer. 3. Hold down the "O" button then press the power button. Keep holding it down until you see "UMS Connect V0.90" or "Emergency Connect" at the very top of the H10's screen & let Go. The player will then display USB connected. 4.Click Start / My Computer 5. Right Click on the player's Drive letter and select Format "Removable Disk" 6. Check "Quick Format", making sure the File system is set to "FAT32" and click "Start", then OK. 7. After formatting is complete, click OK, then click on Close. 8. Click Start / My Computer. In the section "Devices with Removable Storage", double click on "Removable Disk". You should now see no files or folders in here. This is your H10 window, minimize the Window. 9. Click on My Computer, Click on your C: Drive, Open the iRiver Folder, Open the H10 folder. Right Click on the System folder & choose Send to H10. 10. Once the file has finished copying, close the H10 Window & disconnect the player from computer.Let the H10 boot up (it may look like it locked up, give it a minute). On H10, go to Settings / Timer / Date/Time and set to current date and time. 11. Reconnect the player & re-download your files to the player. 12. Perform a Firmware upgrade to the Player. Directions for manually updating the firmware on your H10. Please make sure you have the player connected to the system. Download the MTP Updater Tool and .ZIP files (Zip files are near the bottom of the page) from http://www.iriveramerica.com/support/mtpupdate/ FOR THE 5GB or 6GB PLAYERS: A. With the player disconnected & powered off, pull out the battery, then replace the battery. B. Connect the H10 to your computer. C. Hold down the "O" button then press the power button. Keep holding it down until you see "UMS Connect V0.90" at the very top of the H10's screen & let Go. The player will then display USB connected. FOR THE 20GB PLAYERS: A. Use Paperclip (or something similar) to ?Reset? the H10 via the Reset button on top. B. Hold in the (0) key and then Press Power. Hold both buttons in until you see ?Emergency Connection? across the top. Player is now in UMS Mode. Run the MTP Update Utility 1. From the Main Screen, Click on Manual to proceed with the Manual Update. 2. From here you would click on the Open Button to find the .zip file you downloaded. 3. Find the .Zip file that you downloaded. Click once on the file to highlight it and then click on Open to proceed. 4. It will do a firmware check and tell you what firmware you have on the player, and what is going to be installed. Click Next to continue. 5. Once it has detected the Firmware Versions, you Click on Update (or Recovery if you want to format the player) to update to the latest version. 6. The upgrade will proceed. Please wait until the upgrade is done. 7. It shows complete message and upgraded firmware version.
Posted on Apr 04, 2007
Im a mexican boy with the same problem. Here are the instructions step by step. I follow the instructions and have my iriver in optims conditions. JE Sorry for my badly english. Seguro Funciona jejeje
Posted on May 21, 2008
I will answer my own problem. (i intially sent this problem hoping to get an answer)if anyone has had the above problem, i have the answer. First,i called the 360-567-3599, their is an automated service that ask you what type of h10 device you own, DO NOT pick the device type,(example: if you have h10 5/6 gbs press number 3, etc.)Later, you will hear about estore questions, keep listening, when you get to the end, you will hear, "all other questions, press(i'm not sure what number, but push that number) a live representative will help you. Let him know that you tried everything and it still does not work, they will have you send it to them. i was soooooo pleased with my device when i received it. all my music is gone but that's ok, but have it backed on my windows media player so i just downloaded it again. P.S. make sure when you mail it, that you get insurance, return receipt, the works, to ensure that you receive it back in one piece. I think i will return it to them in the future if it stops working again.
Posted on Apr 05, 2007
Try this and let me know if it works http://www.iriveramerica.com/support/hd/H10_upgrade.aspx
Posted on Mar 29, 2007
I have the same problem. I also tried to call that same number a few times and stayed on for about 45 minutes each time and there was no answer. Please let me know if you fixed your problem and how. Thanks!
Posted on Mar 29, 2007
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