Just got this from LeapFrog. Worked for me, although it toook a couple of attempts.
For Macs:
Please try downloading and running this tool and connect the Tag Reader when prompted:
http://lfccontent.leapfrog.com/cs/tools/LeapFrogTagFixTool.dmg
For Windows machines:
1. Close the LeapFrog Connect application.
2. Double-click on this link http://lfccontent.leapfrog.com/cs/tools/LeapFrogTagFixTool.exe then click "Run."
3. Click "Unzip" to extract the files.
(You will be asked for a location to save the files. Save them to your Desktop or to another folder that you can easily find.)
4. After the files are extracted, find the "LeapFrogTagFixTool" folder on your Desktop (or where you saved the extracted files).
5. Open the folder and double-click the "TagFixTool.exe" file to open the LeapFrog Tag Repair Utility program.
6. Connect your Tag Reader to the computer. (Make sure your toy is powered on.)
7. To start the repair process, click the "Click once to fix your Tag Reader or Tag Junior" button.
8. Once the repair process is complete, follow steps printed on the screen to close the program and open LeapFrog Connect.
SOURCE: Leapfrog tag will not recognise the book Cars Tractor Tipping
Hello
Please take a look at this link and go through the steps. http://leapfrog.custhelp.com/cgi-bin/leapfrog.cfg/php/enduser/std_adp.php?p_faqid=1638&p_created=1208987240
Please let me know if this helps you out.
Thank you
Testimonial: "The problem was with the country settings on the audio - it seems that the book I had was from the UK and not US. Thank you for your help."
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same issue here. Specifically with World Map. Did you ever solve this issue?
same issue here. Specifically with World Map. Did you ever solve this issue?
I'm having this same problem with another title. I've emailed and I talked with someone on customer service who said she'd email me soemthing and never did...did any of you ever get this fixed?!?
I'm getting the same error with the "Interactive Human Body Discovery Pack" ... it seems to have downloaded correctly, but won't copy to the tag, I wish there was a way to delete whatever it was i previously downloaded in an attempt to REdownload
I've got the same prob with the Human Body one too. All the other books seem to be working ok. When I first plugged the Tag in it went through an auto update of the software - bet this is what has coced it up. My son is now gutted because he can't play with his birthday present! Grrrrrrr
Same issue here on PC though. Also giving me message when I tried to add the cat in the hat after removing it to make room for things that go. So much fro that Christmas present.
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