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Doris ONG Posted on Mar 13, 2007
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SCANNING PROBLEM Tried to scan docs, saved as .jpg, then later tried to send it to WORD 10 (so as to edit doc.) but failed. Message reads 'word experienced an error trying to open the file'. kindly assist.

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1 Preview the scan and set the resolution down to 300 dpi. Any more is a waste for most work. 2 Save the image to your desktop first, you may be trying to work with a temporary file. 3 open a word document, then insert or copy and paste the image.

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Maybe that JPG has very high quality, big size that Word cant handle it, it sometimes happens. Try to put it on some other text-editing software, I bet that WORD doesnt handle that big JPG. Happend for me also :) try to upload it to an image-hosting site, then just put the link in the DOC :)

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Why my scanned doc not showing on my laptop

Did you save it?
How did you scan it?
If you have a scanner attached, what software did you use to scan?
What folder is the scanning software set to use as the default folder for saving scans?
Is the document saved with an appropriate filename extension (.jpg .png .pdf ) If it doesnt have a correct extension, it may be there but not recognized when you do an Open Image command in some software.
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.PNG stands for "Portable Network Graphics". Sounds like the sender may have scanned the document, and sent the scanned document to you? Scans will come out as either .png, .jpg, or .pdf formats.

If the file is a .png, you won't be able to edit in MS Word.

Another thing to check - Make sure when you are working on a Word Document, you are saving it as a .doc file.

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  • In the window that appears, next to the "save as type" wording click on the down triangle to see different formats to save. Select ".doc"
Bottom line... tell whomever is sending the emails with attachments, to send you the MS Word file, not a scanned file.
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You need to buy or download OCR software to your computer. The scanner doesn't control that, the only way to get a word document from a scan is to "read" the document with OCR software.
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