Question about Epson Perfection 1670 Flatbed Scanner

13 Answers

No image The Scanner seems to work: the scanning light moves up and down. But there is no preview image. I have tried restarting the computer, but does not help. How do I troubleshoot the problem? Thanks Yesvee

Posted by Vasu Srinivasan on

  • 7 more comments 
  • Anonymous Nov 05, 2007

    yes same exact problem don't know if this is true for you as well but my scanner has a pop up message that says document was not found please insert something basically it cant pickup that anything is there and the preview is blank white.

  • jpoff Nov 08, 2007

    I'm having same problem. I reinstalled software and latest drivers. What do you mean by enabling overlay?

  • bionicman Nov 11, 2007

    Hi there,

    I too have been having this problem. My scanner is hooked up to my Mac running OSX 10.4.10. It first happened in May of 2007. After much troubleshooting, I finally called Epson, and while on the phone, it suddenly just started working again! Since then, it has been doing it intermittently. From what I can tell, it has nothing to do with drivers, cables, or video card drivers. It's the scanner itself that just seems to go on the fritz. Every once and a while I get lucky and I get it to work by unplugging, replugging and restarting but not necessarily in that order. I've never found "the solution". I'm actually considering just buying a new scanner.

  • Anonymous Mar 02, 2008

    Epson 1670 scanner problems

    My Epson Perfection 1670 scanner has developed problems. Made no changes to my system. (Running Windows2000.) Scanner worked fine a couple of weeks ago. Now it acts like it is scanning, lights work fine, all message screens come up as they should, only there is no image after scanning- just white. I have uninstalled and reinstalled the hardware and software, and downloaded the latest updates and drivers from the Epson website, but nothing has helped. Still getting the same results. All appear to be working fine, but no images appear after the scanning is done. Any suggestions?

  • jjohn19404 Apr 10, 2008

    Same problem ,uninstalled & reinstalled hardware & software still no image.

  • Anonymous Jun 04, 2008

    scans exact size of the picture, but is solid black.

  • Mrubio5911 Jun 25, 2008

    Tried restarting computer Scanner reads: cannot find a document, place a document and try again, (tried that) try scanning in different mode, tried Full Mode, Home Mode, and Professional Mode still comes up reading Cannot find document.

  • dtoepel Nov 12, 2008

    Scanner seems to work, but no image is generated

  • Anonymous Dec 11, 2008

    Everything works as it should, but no image appears on Preview or Scan mode.



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I had the same problem and I figured out how to fix it. First I unplugged the scanner. Then I bit the cables in half. Next I hit the scanner as hard as possible with a hammer. Then I put it on the floor and jumped on it a few times. After that I covered it with gas and set it on fire. Finally I peed on it as it burned. Then I got a new scanner- an HP.

Posted on Apr 02, 2009



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Same problem. I was about to buy a new scanner, I tried
Best Solution posted on Apr 22, 2008 (above) and it worked.

Posted on Jan 20, 2009



This is a standard procedure that can be varied to fix many problems. It fixed my Epson Perfection 1670 no preview image problem.
1. Disconnect USB scanner cable. 2. Download latest Epson scanner driver. 3. Run scanner driver, choosing Uninstall instead of Install. 4. Run a Spotlight search for 'Epson'. 5. Delete all files and folders related to the Epson scanner (more difficult if you have multiple Epson peripherals). 6. Restart computer. 7. Re-install Epson driver. 8. Re-connect USB scanner cable.
If there is an error saying that certain files are in use, you can use the Activity Monitor utility to shut them down.
bon chance.

Posted on Nov 08, 2008


Here's how I fixed it. Remove Epson Scan and "Scanner Software". Disconnect scanner. Unplug scanner from power. Reinstall latest driver from Epson for 1670. Reboot. XP finds hardware and runs installation, click continue anyway. Reboot again. Plug power to scanner, hook up USB...ouila!

Posted on Apr 22, 2008


Hi, i had the same problem with the blank image, i did what adrian said and i change the usb port but the problem still exist.I'll shut it down and i'll wait a wile and then i'll decide if i have to buy a new one. also thank you all for the help.

Posted on Mar 05, 2008


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I had same problem. Neither the recommendations on EPSON's web page nor reinstalling EPSON's latest driver for Windows Vista helped. Then I tried Adrian's 2-step fix (above). Worked like a champ!!! thanks!

Posted on Feb 23, 2008


I had this problem also. The solution given above by Adrian worked for me. No need to wait two days. Thanks for all of your help!

Posted on Jan 29, 2008


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I also had the same problem after a sudden power failure. I followed the advice to switch it off (and then to leave it off for a few days). I did not need the scanner over the weekend and fotgot about it. When I switched it back on this morning, it works fine.

Posted on Jan 28, 2008


I have exactly the same problem .
The solution found after many trials that seems to work is:
Connect the scanner ( first the power plug ,secondly the USB ) - alowing the required delay between each operation ,BUT DO THIS only after you have turned on the PC !

Posted on Dec 26, 2007


I had the same bug these days , also tried everything with no avail . Suddenly the scanner started working .
I have 2 suggestions to give : First try the scanner on another PC . Secondly seems to me ( as a hardware engineer ) that the problem is related somehow to the USB ports , try to remove other USB devices at the same time . Good Luck to all of us

Posted on Dec 23, 2007


As per the Solution posted by "Guest" on Nov 20th, this does appear to work. My scanner has been turned off for over a week now and I just plugged it back in and it does work. This has worked for me in the past as well, but sometimes 2 days isn't enough. As a graphic artist, waiting for my scanner to work when it "feels like it" is sort of a hassle!
Thanks for the tip Guest : )

Posted on Nov 20, 2007


I had the same problem. I found the fix for mine on another sight. I simply UNPLUGGED the scanner for 2 days, plugged it back in and now it works!!! So much for the high tech fixes !!!

Posted on Nov 20, 2007

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  • 12,061 Answers

OK ensure you have the Latest drivers for your scanner, also check the Colour Depth that it is to be used with. Also ensure you have the latest Video Card Drivers installed and that OVERLAY is enabled. Of course check all ports and cables too.

Posted on Aug 03, 2007

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