Tried resetting computer and printer, but it still says I need to replace the black and yellow ink cartridges when I try to print something. What do I do? They're brand new cartridges but the computer won't print images, and says they need to be replaced
Did you remove the protective cover / tape, you re put the cartridge.
SOURCE: Will not recognize new yellow ink cartridge
I had same problem with yellow cartridges. Staples said it was bad printer head. Extended warranty replaced printer with a defective one, then replaced that one with one that will only print thru the computer and will not light start button or screen. I can't use the buttons on the printer. Tired of shipping printers so will never buy another HP product.
SOURCE: HP C6280 with new ink cartridges shows cartridges empty
First make sure you are placing the right
color cartridge into the right slot.
Most Printers are touchy about the
installation of ink cartridges. If the
instructions say to press the cartridge
into the slot until you hear a loud click,
that's what they mean. If at first you
don't succeed, remove the cartridge and
reinsert it into the slot again and press
on it hard till it clicks.
Then your printer should work properly.
Hope this is of some help. Bud
SOURCE: Windows Ink Cartridge Empty false error message.
slowly off and on the printer for five times without cartridge, printer saves data of cart of last 5 only so next time it reads full ink..
SOURCE: Photosmart D7360 - message says
go to hp support>d 7360 >software and drivers. Download (run) latest diagnostic utility 2010-11-09. run test and print test page (only one sentence). worked for me. Took about one minute.
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