It sounds like there is a piece of debris floating around inside the zoom motor assembly. This would explain the way it sometimes works and sometimes doesn't. It is also possible that one of the lens elements has been damaged at some point in the past and is prone to jamming now. Try gently manipulating the lens as you power on the camera, slightly twist pull and push to see if you can pop the misaligned element back into place. If this does not work you may have to send the camera in for repair. Check online for repair providers, or contact your manufacturer. David Millier Advance Camera Repair
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