Hello, I have a new Canon Pixma mp830 printer. When I loaded the disk it asked what type of printer.The one I bought wasn't listed, but the computer recognized the printer, and asked if I had the disk. Then a message came up that I didn't have enough screen resolution. It said I only have 640 by 480 screen resolution but I needed a minimum of 800 x 600.It said to adjust the screen resolution and try again. In my control panel under display, it would not allow me to adjust it. The instructions said to unplug the printer from the port and to try the disk in the D: drive again. That did not work. I then went and bought a Compact FS 7600 monitor which has 1200 by 800 screen resolution and I still get the same message. Would it matter that the computer is older? It is a Compact Computer and it is loaded with Windows 98. What would cause this problem and what would you suggest I do? Can the computer only generate or put out the 640 by 480 screen resolution? Is that what could be happening? Please respond when you have any solutions!! Thanks so much!!!
Go to this link first, 6 down will give you the latest drivers for your model; uninstall everything you have installed and start again; http://alpha02.c-wss.com/inc/ApplServlet?SV=WWUCA900 This link gives you all the various guides and manuals if you need them; http://alpha02.c-wss.com/inc/ApplServlet?RQF=MENU&RQS=WWUCA910&LA=1173934829986&SV=WWUCA900&menu=MA&TRF=MAIN Page 181 of the manual discusses problems with driver installation. Once you have updated the drivers, if the problem still occurs then check again in control panel - if you still can't change the resolution, then the problem is possibly with windows or the graphics chip/card is too basic - use the display troubleshooter in windows to see if there is anything you can do. Some older computers were limited in the resolutions they could display - if you can let me have the model number of the computer i can hopefully check for you. Hope this helps :)
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