Sony Cyber-shot DSC-W30 Digital Camera Logo

Related Topics:

Question about Sony Cyber-shot DSC-W30 Digital Camera

3 Answers

Lens stayed out

I turned camera off but lens did not slide back to its original position. What can be the problem? lens tries to move once I turn it on/off but at the end stays in same place. How can you suggest to fix it? regards, pepino

Posted by Esteban Trujillo on

  • Esteban Trujillo Mar 16, 2007

    Nice work! and accurate solution.




3 Answers


  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 2 Answers


Same mechanism problem here on a DSC-W50. For me, it did not work out to PULL the lens, but to push them. I just opened the camera and it tried to calibrate the lens with no success for about 4 times, after it just let them out and displayed the "power off and on your camera" message. The problem is that on this model of camera when the lens is out you cannot push or pull it. So I thought of a trick: when the lens is moving, you can pull or push them. Anyway, this is what I did: with the lens out, i placed the camera with the lens towards a soft surface (bed) and gently pushed on the side with the display. First times it didn't work, so I had to push harder and finally it worked and now my lens is aligned and the camera is working as if it were new. I suggest you try to push or pull the lens while it is moving GENTLY at first, and if it does not work, try harder - really hard! It will do a click at some time and work fine!

Posted on May 10, 2008


Mine did the same thing, and after I read this, I decided to turn the camera on, and as the lens was extended, I gave it a couple of taps. It worked! Try not to hit it too hard though.

Posted on Mar 26, 2007


  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that gotĀ 5 achievements.


    An expert who has written 50 answers of more than 400 characters.


    An expert whose answer gotĀ voted for 20 times.

  • Expert
  • 198 Answers

You may have a damaged lens mechanism. This happens most often due to some shocks received by the camera. This problem will require service assistance because a lens mechanism is a VERY delicate equipment that needs calibration and proper tools to work with. The single thing you may try is to press back the lents using 2 fingers, one at each side, aplying equal pressure. Don't force them too much however if you see they don't want to get back. Turn on, then off the camera and while it tries to do the same job, give it this You will hear a click sound when the lens come back in. This works for about 30% - 40% situations, but it depends on the type of damage the camera suffered.

Posted on Mar 14, 2007

Add Your Answer


Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:


When trying to turn the camera on, the lens will not extend fully. it extends partially, and then the camera turns itself off, leaving the lens in the partially extended position. you have to try and turn...

Unfortunately, many cameras that fall prey to lens error problems can only be corrected by professional repair. But, here are some last resort troubleshooting steps that you can try that may correct it. They only seem to work for less than 40% of the lens errors, but if the camera is out of warranty (or repair cost approaches that of the camera), they're worth that try.

When I turn on my Sony CyberShot @120, the lens goes out and back in, and I get a message asking me to turn off the camera and turn it back on again. Then the same thing happens.

I had this same problem with my pink cyber shot 120... I carried it to a local "camera doctor" and he said there was sand/dust in it. Maybe you should get it cleaned

Whenever I open my camera, it says zoom error

Your lens is jammed. you need to strip your camera down to access and remove the lens unit. BECAREFULL of electric shock. your camera will still have charge in the flash unit and you will recieve quite a shock if you touch the board or any components inside. You will also have to purchase a "tri-wing" screw driver for the case screws. These can be sourced on ebay.
Don't rush with your lens unit, it is likely that it has damage to the sliding assembly due to the impact. take your time and don't use excessive force. your lens will only dissassemble once it is in the retracted position so patients is required to free it off otherwise more, if not terminal, damage will result. Try and use another camera to photograph each stage of dissassembly to aid reassembly later. You will need :
small cross head screw driver
tweezers, pointed prefferably
Tri-wing screwdriver for the security screws
Soldering iron with no more than a 1mm tip and some solder and solder braid for desoldering.
If you discover broken plastic inside your lens or too much damage then I may be able to help you out with either spares or help with repairing

Kodak m763 wont stay on

i think you should take the battery out then hold the power button for ten seconds then put the fully charged battery back in if it doesnt work go back to the store and have them look it over.,

Lens stuck in out position

Try this...the camera will not work as it try this one.
As you turn on the camera, hold the lens back by putting pressure on it...this may reset the camera lens back to the right position.

Your problem seems to be that the camera lens is out of sync with the rest of the camera system.
Try the above a few times... I had a camera which did the same thing, and by holding back (you can also try to pull on the lens) on the lens as it was turned on, it reset itself....May be worth a try. Be careful, because you can damage the lens with this process.
If the small gears in the lens are broken, then it will not work, and may cause more damage.
The lens is a very delicate mechanism and can be damaged by having it turn on in a crowded area such as a pocket, purse, and so on.
I always say... Treat the camera like eggs and unless there is a failure of electronics or mechanical problem, it will last a long time. Use a soft padded case, and treat the camera like a jewel, and it will give good service.
Too many people treat the digital cameras like they are made very strong by putting them in pockets, purses, crowded areas of other kinds. That will almost insure damage at some time. The LCDs in most digital cameras are easily damaged by slight pressure. The lens as well can be damaged beyond repair by dropping (hold the camera always with the wrist strap), bumping it against a hard object and so on.


My F75 won;t work at all

1.Most SLRs have the same problem.The paste which used to fix the reflection mirror with the metallic plate is usually rubber based, So there is a chance to the mirror to slide from its original position to down due to gravity.And particularly when you focus close ups the lens extends backward and the lens struck the mirror Positioning the mirror to its original position will solve your problem.
2.May be your camera batteries weak check it for its operating voltage.

Access error

Describe what you are doing when this occurs.
Taking pictures or uploading for example
Not finding what you are looking for?


Ask a Question

Usually answered in minutes!

Top Sony Cameras Experts

ZJ Limited
ZJ Limited

Level 3 Expert

17989 Answers


Level 3 Expert

2511 Answers


Level 3 Expert

3521 Answers

Are you a Sony Camera Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides