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You usually need the original remote. The trouble with universal remotes is that they generally control only the basic functions of a TV (power, volume, channel) but not much else. Without the original, you often lose other functions. You can try the front panel buttons if yours has them. On some sets the on-screen menus allow you to access caption settings.
But are you sure the captions are coming from the TV? Sure, the TV is displaying them, but if you have a satellite receiver, cable box or digital set-top box, the captions may be coming from that device. This is likely to be true if the captions just mysteriously started and you don't have or aren't using the TV original remote. These devices often don't allow a TV's built-in caption decoder to work properly, so they provide captions themselves. You may have turned captions on using that device's remote. Check the menu for caption controls.
I would suggest you try to find a universal remote that has an "input" or "source" button and program that one to your tv. By pressing the "source" or "input" button, it will change the input to the tv.
I hope this helps!
go to a channel that you are able to view without locked out. second turn tv down to zero. third go to a channel that locked you out and ask for code. Now hold the volume button on the tv down and at the same time hold the 0 button down on the remote. this should unlock it without futhrer restrictions
Turn the set on, hook the cable directly to the TV, take the remote control and press 1 - 1 and if the TV tunes in channel 11 then your set is fine. If the TV was autoprogrammed when hooked to a cable box then the only channels that will be stored in memory are 3, maybe 4 and AUX. To correct this simply go back into the menu and look for the "autoprogram" option and perform the autoprogram while the cable is directly connected to the TV, without a cable box.